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Nursing HomeMedicaid

Brian Center of Fincastle

Strong Medicare quality ratings; families often praise excellent physical therapy team. Still worth an in-person visit.

188 Old Fincastle Road, Fincastle, VA 2409060 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 15 Google reviews

5
4
3
2
1
Brian Center of Fincastle Nursing Home in Fincastle, VA — Street View
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What this means for your family

The facility is highly regarded for its physical therapy and clinical outcomes, making it a strong candidate for rehabilitation. However, given recent reports of confrontational leadership and communication breakdowns, we strongly advise families to meet with the administrative team personally to assess their communication style before committing.

Google Reviews

Google Reviews

15 reviews on Google
The Brian Center of Fincastle receives high praise for its physical therapy team and the compassionate, family-like care provided to rehabilitation patients. While many reviewers highlight successful recovery stories and attentive staff, recent feedback points to serious concerns regarding unprofessional leadership and poor communication. Families should be aware of a stark divide between the positive clinical outcomes and reports of a hostile administrative environment.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean8.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Excellent physical therapy team
  • Compassionate, family-oriented nursing care
  • Effective rehabilitation outcomes
  • Supportive and encouraging staff

Concerns

  • Unprofessional and confrontational leadership (mentioned by 2 reviewers)
  • Poor communication and gaslighting of family members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'20(2)'22(1)'25(2)'26(1)

Distribution · 15 analyzed

5
12
4
0
3
2
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a 2-star staffing rating, how do you ensure that residents receive consistent attention and timely care throughout the day?
  • 2I understand that clear communication is vital for families; what specific protocols or channels do you have in place to keep us updated on our loved one's daily progress and any changes in their health?
  • 3How does your leadership team foster a collaborative and transparent environment when addressing concerns or feedback from family members?
  • 4With your strong reputation for physical therapy and rehabilitation, how are those services integrated into the daily routine to help residents maintain their independence?
  • 5Could you walk me through your process for handling medical emergencies or urgent health changes, particularly during evening or weekend hours?
  • 6What kind of social activities or community engagement opportunities are available to help residents feel connected and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The staff was wonderful and they cared for you like family. I can’t leave all there names on here, because there were so many involved with his care.

Rehab patient's family · 2022☆☆☆☆

This place was great.they really made me feel cared for.I loved everyone there.they were my biggest cheer leaders.physical therapy team is excellent I definitely recommend this facility.

Rehab patient · 2024★★★★★

This place has a very disrespectful director who is rude and very confrontational. Along with staff. Please dont complain against 0them they began to turn on you and try to gaslight you.

Family member · 2024☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.42hrs
OK
Registered nurses for medical care
Total Nursing
4.69hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
19.5%
VA
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.5%
VA
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
VA
91.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.3%
Better than Avg
Here
17.3%
US
19.4%
VA
22.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Well below state avg (14.5)
1 complaint-triggered
$23,102 in fines

A family filed a complaint leading to a 2024 deficiency for respiratory care, highlighting ongoing concerns at this facility. The Brian Center shows recurring problems across fire safety systems, medication management, and resident care quality spanning multiple surveys from 2019-2024. While the facility reports correcting each violation, the pattern of repeated deficiencies in critical areas like fire safety equipment and medication errors suggests persistent operational challenges that families should carefully consider.

Mar 21, 2024Complaint
1
0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 18, 2022Routine
12
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0888Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

Mar 4, 2021Routine
13
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Feb 14, 2019Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0500Potential for harm · IsolatedCorrected

Services Deficiencies

Meet other general requirements that are deficient.

Federal Penalties

Fine

May 29, 2025

$11,190

Fine

Mar 21, 2024

$11,912

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brian Center of Fincastle

Organization Type

nonprofit

Chain Affiliation

Chain Name

Kissito Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 4.3/5 · Rank 4 of 6

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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