Brian Center of Fincastle
Strong Medicare quality ratings; families often praise excellent physical therapy team. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
The facility is highly regarded for its physical therapy and clinical outcomes, making it a strong candidate for rehabilitation. However, given recent reports of confrontational leadership and communication breakdowns, we strongly advise families to meet with the administrative team personally to assess their communication style before committing.
Google Reviews
Google Reviews
15 reviews on Google“The Brian Center of Fincastle receives high praise for its physical therapy team and the compassionate, family-like care provided to rehabilitation patients. While many reviewers highlight successful recovery stories and attentive staff, recent feedback points to serious concerns regarding unprofessional leadership and poor communication. Families should be aware of a stark divide between the positive clinical outcomes and reports of a hostile administrative environment.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy team
- Compassionate, family-oriented nursing care
- Effective rehabilitation outcomes
- Supportive and encouraging staff
Concerns
- Unprofessional and confrontational leadership (mentioned by 2 reviewers)
- Poor communication and gaslighting of family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 2-star staffing rating, how do you ensure that residents receive consistent attention and timely care throughout the day?
- 2I understand that clear communication is vital for families; what specific protocols or channels do you have in place to keep us updated on our loved one's daily progress and any changes in their health?
- 3How does your leadership team foster a collaborative and transparent environment when addressing concerns or feedback from family members?
- 4With your strong reputation for physical therapy and rehabilitation, how are those services integrated into the daily routine to help residents maintain their independence?
- 5Could you walk me through your process for handling medical emergencies or urgent health changes, particularly during evening or weekend hours?
- 6What kind of social activities or community engagement opportunities are available to help residents feel connected and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful and they cared for you like family. I can’t leave all there names on here, because there were so many involved with his care.”
“This place was great.they really made me feel cared for.I loved everyone there.they were my biggest cheer leaders.physical therapy team is excellent I definitely recommend this facility.”
“This place has a very disrespectful director who is rude and very confrontational. Along with staff. Please dont complain against 0them they began to turn on you and try to gaslight you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint leading to a 2024 deficiency for respiratory care, highlighting ongoing concerns at this facility. The Brian Center shows recurring problems across fire safety systems, medication management, and resident care quality spanning multiple surveys from 2019-2024. While the facility reports correcting each violation, the pattern of repeated deficiencies in critical areas like fire safety equipment and medication errors suggests persistent operational challenges that families should carefully consider.
Mar 21, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 18, 2022Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Mar 4, 2021Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Feb 14, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Meet other general requirements that are deficient.
Federal Penalties
Fine
May 29, 2025
$11,190
Fine
Mar 21, 2024
$11,912
Ownership & Operations
Who Operates This Facility
Brian Center of Fincastle
nonprofit
Chain Affiliation
Kissito Healthcare
6 facilities nationwide
Chain avg rating: 4.3/5 · Rank 4 of 6
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit kissitohealthcarebotetourt.org
Medicare data downloads
Original nursing home datasets
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