Brantwood Nh & Retirement Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 15 Google reviews

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What this means for your family
Brantwood is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for clinical care. However, families should be aware that the facility lacks a secure memory care unit for residents with wandering behaviors and should be prepared for potential challenges with administrative communication during the intake process.
Google Reviews
Google Reviews
15 reviews on Google“Brantwood Nh & Retirement Center receives praise for its compassionate, hands-on nursing staff and positive atmosphere, particularly regarding short-term rehab and general care. However, families report significant frustrations with administrative communication, inconsistent staffing levels, and a lack of specialized memory care security for residents who are flight risks.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective short-term rehabilitation therapy
- Clean and welcoming environment
- Genuine care for resident well-being
Concerns
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor administrative communication and intake processes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure that resident call lights and requests for assistance are answered in a timely manner?
- 2I noticed some challenges with administrative communication in the past; what is the best way for families to stay updated on their loved one's care and daily progress?
- 3Given the focus on short-term rehab, how do you integrate those residents into the broader social life and daily activities of the facility?
- 4Could you walk me through the specific memory care programming offered, as I understand this is an area you are looking to further develop?
- 5How does the nursing team coordinate with families during medical emergencies or sudden changes in a resident's health status?
- 6What steps are being taken to improve the onboarding and intake process to ensure a smooth transition for new residents and their families?
Personalized based on this facility's data
Key Review Excerpts
“The staff are the most caring wonderful folks you could ever ask for!!!! THEY ACTUALLY CARE!!!”
“I was there last weekend visiting my grandmother and Chrystal was her CNA she was so patient with her. I could tell my grandma was very comfortable with her and that means a lot to me.”
“They do not have a lockdown unit, and she is trying to escape. I had hoped my sister would take her last breath there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brantwood has 25 deficiencies across three surveys with no complaint-triggered issues, suggesting problems stem from routine inspections rather than family reports. The facility shows persistent challenges with fire safety systems (smoke barriers, alarm systems appearing in multiple surveys), resident rights issues, and building/maintenance concerns. While all deficiencies have correction dates, the recurrence of fire safety problems across surveys raises concerns about sustained compliance.
Mar 19, 2026Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 18, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 9, 2023Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 1, 2022Routine3
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Brantwood Nh & Retirement Center
nonprofit
Ownership & Management
Owners
County of Granville
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit ghshospital.org
Medicare data downloads
Original nursing home datasets
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