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Nursing HomeMedicaid

Brantwood Nh & Retirement Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1038 College Street, Oxford, NC 2756580 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 15 Google reviews

5
4
3
2
1
Brantwood Nh & Retirement Center Nursing Home in Oxford, NC — Street View
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What this means for your family

Brantwood is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for clinical care. However, families should be aware that the facility lacks a secure memory care unit for residents with wandering behaviors and should be prepared for potential challenges with administrative communication during the intake process.

Google Reviews

Google Reviews

15 reviews on Google
Brantwood Nh & Retirement Center receives praise for its compassionate, hands-on nursing staff and positive atmosphere, particularly regarding short-term rehab and general care. However, families report significant frustrations with administrative communication, inconsistent staffing levels, and a lack of specialized memory care security for residents who are flight risks.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0ActivitiesN/AMedsN/AMemory4.0Comms3.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective short-term rehabilitation therapy
  • Clean and welcoming environment
  • Genuine care for resident well-being

Concerns

  • Understaffing and slow response times (mentioned by 2 reviewers)
  • Poor administrative communication and intake processes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'16(1)5.02.0'20(2)4.55.0'23(3)5.01.0'25(1)4.0'26(2)

Distribution · 15 analyzed

5
9
4
2
3
2
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the current staffing levels, what specific protocols are in place to ensure that resident call lights and requests for assistance are answered in a timely manner?
  • 2I noticed some challenges with administrative communication in the past; what is the best way for families to stay updated on their loved one's care and daily progress?
  • 3Given the focus on short-term rehab, how do you integrate those residents into the broader social life and daily activities of the facility?
  • 4Could you walk me through the specific memory care programming offered, as I understand this is an area you are looking to further develop?
  • 5How does the nursing team coordinate with families during medical emergencies or sudden changes in a resident's health status?
  • 6What steps are being taken to improve the onboarding and intake process to ensure a smooth transition for new residents and their families?

Personalized based on this facility's data


Key Review Excerpts

The staff are the most caring wonderful folks you could ever ask for!!!! THEY ACTUALLY CARE!!!

Long-term resident's family · 2023★★★★★

I was there last weekend visiting my grandmother and Chrystal was her CNA she was so patient with her. I could tell my grandma was very comfortable with her and that means a lot to me.

Memory care family member · 2023★★★★★

They do not have a lockdown unit, and she is trying to escape. I had hoped my sister would take her last breath there.

Long-term resident's family · 2026★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
65%
Registered nurses for medical care
Total Nursing
3.21hrs
78%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.8%
Worse than Avg
Here
74.8%
US
93.4%
NC
91.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
19.5%
NC
21.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
15.3%
NC
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.4%
Worse than Avg
Here
20.4%
US
15.5%
NC
14.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
14.4%
NC
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.0%
Better than Avg
Here
87.0%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.6%
Mixed vs Avgs
Here
79.6%
US
79.8%
NC
78.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.6)
1 complaint-triggered

Brantwood has 25 deficiencies across three surveys with no complaint-triggered issues, suggesting problems stem from routine inspections rather than family reports. The facility shows persistent challenges with fire safety systems (smoke barriers, alarm systems appearing in multiple surveys), resident rights issues, and building/maintenance concerns. While all deficiencies have correction dates, the recurrence of fire safety problems across surveys raises concerns about sustained compliance.

Mar 19, 2026Routine
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 19, 2026Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Dec 18, 2024Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Nov 9, 2023Routine
12
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 1, 2022Routine
3
0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Brantwood Nh & Retirement Center

Organization Type

nonprofit

Ownership & Management

Owners

County of Granville

Owner · Organization

Key personnel

Cozart, TonyOfficer / DirectorGooch, JamesOfficer / DirectorHodge, ShaneOfficer / DirectorJay, ZelodisOfficer / DirectorLumpkins, JamesOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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