Toney Rest Home
Limited public data on Toney Rest Home. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 14 Google reviews
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What this means for your family
This facility offers highly compassionate care and strong administrative communication, which is excellent for memory care needs. However, you must investigate the facility's current sanitation protocols personally, as there is a significant discrepancy between recent positive reports and past reports of severe hygiene issues.
Google Reviews
Google Reviews
14 reviews on Google“Families can expect a warm, home-like environment with highly praised staff members, particularly the administration, who are noted for their transparency and care. However, there are severe, critical reports of poor hygiene, including odors and pest issues, which contrast sharply with the positive reviews of cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Strong administrative leadership and transparency
- Clean and homey atmosphere in recent visits
- Affordable care options
Concerns
- Severe hygiene and sanitation issues including odors and pests
- Safety risks regarding equipment use
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion and attentiveness of your staff; how do you ensure that level of care remains consistent across all shifts?
- 2Since the administration is known for being transparent, could you walk us through the specific protocols you have in place for maintaining cleanliness and managing facility hygiene?
- 3What specific steps are being taken to ensure all resident equipment and mobility aids are regularly inspected for safety?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged with one another?
- 6We appreciate the homey atmosphere described by recent visitors; how do you help new residents settle in and make the space feel like their own?
Personalized based on this facility's data
Key Review Excerpts
“The director Latoya had become a mentor I didn’t know I needed. Without her quick responses to all concerns and transparency it would have been hard to build the trust we needed to get through this difficult stage in my father in laws life.”
“The facility altho it is dated was clean and had a homey fill to it..each resident I encountered appeared clean and relaxed,so for a 1st visit I was impressed”
“The urine smell was overwhelming as you walked through the front door. No sheets were on beds. The rooms were filthy with roaches.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 4, 2026Follow-up
The facility failed to ensure medications were administered as ordered, resulting in an 11% medication error rate. Specifically, a resident was administered omeprazole at 10:07am despite an order requiring administration a half hour before the 8:00am breakfast.
Mar 4, 2026Follow-up
The facility failed to ensure medications were administered as ordered for one resident. Specifically, a medication for acid reflux was administered at 10:07am instead of the required time of a half-hour before the 8:00am breakfast, and insulin was not administered as scheduled because the medication aide did not wait for the resident to be available.
Oct 15, 2025Follow-up
The facility failed to maintain a clean and hazard-free environment due to multiple unsecured oxygen tanks left on the floor in a resident's room. Additionally, a locked storage room containing oxygen tanks lacked required signage indicating the presence of oxygen.
Oct 15, 2025Follow-up
The facility failed to maintain a clean and hazard-free environment due to multiple unsecured oxygen tanks left directly on the floor in a resident's room. Additionally, a storage room containing oxygen tanks lacked required signage indicating the presence of oxygen.
Jun 5, 2024Other
The facility failed to ensure a resident assessment and care plan were updated within 10 days following a significant change in condition. Specifically, for one resident, the facility did not document the required assessment after changes including a hip fracture, the need for staff assistance with transfers, and the placement of an indwelling catheter.
Feb 2, 2023Complaint
The facility failed to ensure that 2 of 5 sampled residents had completed the required two-step tuberculosis (TB) testing upon admission. Specifically, for Resident #2, there was no documentation of a second TB skin test or proof that the initial test results were properly read.
Feb 2, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Sep 15, 2021Follow-up
The facility failed to provide residents with a non-disposable place setting consisting of a knife, fork, spoon, plate, and beverage containers. Observations during breakfast and lunch revealed residents were using plastic utensils and drinking directly from cartons without glasses or bowls. Additionally, the kitchen lacked an adequate supply of non-disposable forks, spoons, knives, and beverage cups.
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References & Resources
Google Maps
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Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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