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Nursing HomeMedicaid Investigative

Boyce Manor Nursing Home

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1600 East Highway, Holdenville, OK 74848155 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 9 Google reviews

5
4
3
2
1
Boyce Manor Nursing Home Nursing Home in Holdenville, OK — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (7 vs median 6.0)
  • High staff turnover (62%)

Bottom 25% in OK · Critically understaffed (RN) · Significantly below average staffing · Worst in BGM ESTATE chain · $90,201 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families have historically found the staff to be helpful and accessible, the recent reports of unsafe dining practices for high-risk residents are deeply concerning. We strongly recommend that you conduct an unannounced visit during meal times to observe supervision levels and speak directly with management about their cultural competency training.

Google Reviews

Google Reviews

9 reviews on Google
Boyce Manor Nursing Home receives highly polarized feedback, with long-term family members praising the staff's personal accessibility and responsiveness. However, recent reviews from 2024 raise serious concerns regarding discriminatory care practices and unsafe dining protocols for residents with feeding tubes.

Quality Themes

Tap a score for details
Food1.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Responsive and accessible nursing staff
  • Willingness to accommodate personal communication needs
  • Positive long-term resident satisfaction

Concerns

  • Inadequate supervision of residents with feeding tubes during meals
  • Concerns regarding cultural competency and discriminatory care

Rating Trends

Tap a year to see what changed

2345.02019(3)5.02020(2)5.02021(2)1.02024(2)

Distribution · 9 analyzed

5
7
4
0
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how responsive and accessible the nursing staff is here; how do you ensure that level of communication continues with family members?
  • 2What specific protocols are in place during mealtimes to ensure residents receiving feeding tubes are closely monitored and supported?
  • 3Could you tell me more about the dining experience and what steps are being taken to improve the variety and quality of the meals served?
  • 4How does the facility approach providing culturally sensitive care to ensure all residents feel respected and understood?
  • 5What is the process for handling medical emergencies or urgent care needs during the overnight hours?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Any time I have needed anything they have always reached out and helped,for even the smallest things such as letting me call her CNA's personal cell phone to speak to my Mom when her phone was broken.

Long-term resident's family · 2021★★★★★

They punish there patients and have them eat in there rooms without supervision cause they where a choke hazard cause if being on a feeding tube just not a good facility

Family member · 2024☆☆☆☆

Staff doesn't understand the needs of minorities or the needs of African American males over 50.

Family member · 2024☆☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
17%
Registered nurses for medical care
Total Nursing
2.76hrs
67%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility38.1%
Worse than Avg
Here
38.1%
US
15.5%
OK
17.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
OK
17.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
93.4%
OK
90.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
OK
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
15.3%
OK
14.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Better than Avg
Here
18.6%
US
19.5%
OK
25.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.1%
Worse than Avg
Here
54.1%
US
81.8%
OK
75.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
2penalties
Near state avg (7.2)
5 complaint-triggered
$90,201 in fines

Boyce Manor has recurring problems with abuse prevention, with families filing multiple complaints about protecting residents from harm in both 2024 and 2025. The facility shows persistent issues across resident assessments and care planning, medication management, and nursing staffing requirements. While all deficiencies show correction plans, the pattern of repeated violations in critical areas like abuse prevention and the high number of complaint-triggered reports (5 total) suggest ongoing care quality concerns that families should investigate thoroughly before placement.

May 3, 2025Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 11, 2025Routine
8
0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0344Potential for harm · PatternCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 17, 2024Complaint
2
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 7, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 7, 2023Complaint
1
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Dec 5, 2022Routine
16
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Federal Penalties

Fine

May 3, 2025

$12,463

Fine

Dec 17, 2024

$78,036

Ownership & Operations

Who Operates This Facility

Owner / Operator

Boyce Manor Nursing Home

Organization Type

for profit

Chain Affiliation

Chain Name

Bgm Estate

Chain Size

15 facilities nationwide

Chain avg rating: 2.4/5 · Rank 10 of 15 (Worst)

Ownership & Management

Owners

Philip Marion Green Exempt Tr Cu Gilbert F Green Tr

Owner · Organization

23%

Tiffany Seay Exempt Tr

Owner · Organization

27%

Mitchell, Kelly

Owner

13%

Mitchell, Marcinda

Owner

13%

Mitchell, Robert

Owner

13%

Tabor, Angela

Owner

13%

Green, Philip

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Taylor, SandraOfficer / DirectorBelt, MirandaOfficer / DirectorPitts, JaciOfficer / DirectorAgodi, FaithManagerChurch, AnjelikaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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