See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Bourne Manor Extended Care Facility

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

146 Mac Arthur Boulevard, Buzzards Bay · Bourne, MA 02532142 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 25 Google reviews

5
4
3
2
1
Bourne Manor Extended Care Facility Nursing Home in Bourne, MA — Street View
Street View

Watch Bourne Manor Extended Care Facility

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (60%)
  • High RN turnover (65%)

Bottom 25% in MA · Below recommended RN staffing · Worst in INTEGRITUS HEALTHCARE chain · $48,575 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

While Bourne Manor is frequently cited for effective short-term rehabilitation and compassionate nursing, the recent trend of reviews highlights significant concerns regarding facility cleanliness and staff responsiveness. We strongly advise families to conduct an unannounced visit to assess the environment firsthand and to ask specifically about their protocols for maintaining hygiene and ensuring consistent communication with family members.

Google Reviews

Google Reviews

25 reviews on Google
Bourne Manor Extended Care Facility receives highly polarized feedback, with some families praising the compassionate nursing and rehab teams, while others report severe neglect and hygiene concerns. Critics frequently cite issues with cleanliness, poor communication, and inconsistent medical care, while supporters highlight the facility's effectiveness for short-term rehabilitation. Prospective families should be aware of the significant disparity between positive experiences and reports of substandard care.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean2.0Activities7.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective short-term rehabilitation therapy
  • Responsive and helpful administrative team
  • Friendly and caring CNA support

Concerns

  • Neglect and poor hygiene (soiled linens, lack of cleaning) (mentioned by 4 reviewers)
  • Unpleasant facility odors and cleanliness issues (mentioned by 3 reviewers)
  • Rude, dismissive, or non-responsive staff interactions (mentioned by 3 reviewers)
  • Inconsistent or poor medication and medical management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(4)'23(5)'25(4)'26(1)

Distribution · 27 analyzed

5
8
4
4
3
1
2
0
1
14

How They Respond to Reviews

20%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that cleanliness is a top priority for our family, could you walk us through your current daily schedule for housekeeping and linen changes?
  • 2With the facility currently holding a one-star staffing rating, how do you ensure that residents receive timely assistance when they call for help?
  • 3What specific protocols are in place to ensure medications are administered accurately and on time for residents with complex health needs?
  • 4I noticed that the facility responds to some online feedback; how do you typically handle concerns raised by families to ensure they are resolved quickly?
  • 5Can you describe the daily activity schedule and how you encourage residents to participate and stay engaged throughout the week?
  • 6In the event of a sudden medical change or emergency, what is your process for communicating updates and care plans to family members?

Personalized based on this facility's data


Key Review Excerpts

My aunt received physical therapy only while I was visiting. When I returned home to Maryland they stopped her PT and gave conflicting stories as to why.

Niece of resident · 2023☆☆☆☆

The nursing and physical therapy teams at Bourne Manor are truly excellent and compassionate. They ensured that my father was comfortable and had everything he needed.

Daughter of resident · 2024★★★★★

From the moment you walk in, the smell is unbearable — it hits you like a filthy public restroom. There’s no friendly greeting, no sense of care, just a cold and uncomfortable atmosphere.

Family member · 2025☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
4.04hrs
98%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility40.6%
Worse than Avg
Here
40.6%
US
12.1%
MA
13.7%
Barnstable
14.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
14.4%
MA
16.9%
Barnstable
20.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.1%
Worse than Avg
Here
27.1%
US
15.3%
MA
16.4%
Barnstable
20.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
MA
92.4%
Barnstable
90.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
19.4%
MA
21.4%
Barnstable
26.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
MA
94.8%
Barnstable
90.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
79.7%
MA
77.7%
Barnstable
73.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.2%
Better than Avg
Here
95.2%
US
81.8%
MA
77.6%
Barnstable
76.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Barnstable
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (8.9)
5 complaint-triggered
$48,575 in fines

Families have filed reports leading to serious deficiencies including resident abuse and inadequate response protocols, with most recent complaints in late 2023. The facility shows recurring problems across care planning and assessment, medication management, and safety systems (particularly emergency preparedness and fire safety equipment). While all cited deficiencies report correction dates, the pattern of repeat violations in core care areas and multiple complaint-triggered investigations raises concerns about sustained quality improvements.

Jan 28, 2025Routine
10
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0009Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0711Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

Nov 28, 2023Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Oct 12, 2023Routine
17
0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 12, 2023Complaint
1
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Nov 4, 2021Routine
25
0658Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0680Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Oct 12, 2023

$48,575

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bourne Manor Extended Care Facility

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 15 of 15 (Worst)

Ownership & Management

Owners

Cec Management Systems INC

Owner · Organization

100%

Integritus Healthcare INC

Owner (parent company) · Organization

Integritus Healthcare Management Services, INC

Owner (parent company) · Organization

Key personnel

Bragdon, TriciaOfficer / DirectorJones, WilliamOfficer / DirectorResnevic, KathrynOfficer / DirectorGingras, Marcie JoOfficer / DirectorJones, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call