Boulder Creek Assisted Living & Memory Care
Families consistently rate this highly — reviewers highlight warm, welcoming, and home-like environment. Schedule a visit to confirm the fit.
based on 43 Google reviews
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What this means for your family
While many families report a warm, engaging environment for their loved ones, there are serious, recurring reports regarding sudden, large price hikes and inconsistent staffing levels. When touring, we strongly recommend asking for a written policy on how and when monthly rates can be increased and requesting a clear explanation of the staff-to-resident ratio during evening and weekend hours.
Google Reviews
Google Reviews
43 reviews on Google“Boulder Creek Assisted Living & Memory Care receives polarized feedback, with many families praising the warm, home-like environment and dedicated staff, while a significant minority of reviewers report serious concerns regarding neglect, poor training, and aggressive, spontaneous price increases. While many visitors highlight the beautiful facility and engaging activities, families should be aware of recurring allegations of understaffing and poor communication regarding care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and home-like environment
- Engaging and thoughtful activity programs
- Compassionate and attentive frontline care staff
- Beautiful, well-maintained facility
Concerns
- Spontaneous and significant monthly price increases (mentioned by 4 reviewers)
- Understaffing and poor staff training (mentioned by 4 reviewers)
- Neglect of basic resident needs (hygiene, call light response) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active calendar; could you walk me through a typical day of engagement for a resident in memory care?
- 2How do you ensure consistent communication with families regarding changes in a resident's care plan or daily status?
- 3I appreciate that you are so active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 4Could you explain how your billing structure works and how you provide families with advance notice regarding any potential adjustments to monthly rates?
- 5What is your protocol for ensuring that call lights and immediate resident needs are addressed promptly, especially during shift changes?
- 6How do you approach ongoing training and retention for your frontline staff to ensure they feel supported in providing the best possible care?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been instrumental in her recovery and has helped us navigate life post stroke. We are grateful she is safe and comfortable for as long as she may be there.”
“The staff did an excellent job of communicating and I never had any worries about the care or treatment she was receiving.”
“We have experienced over $5,000 in MONTHLY increases this year alone! The staff constantly complains that they are overwhelmed and overworked due to poor training and under staffing!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, including attempts to administer medication without proper clinical indicators and frequent delays in receiving pharmacy deliveries. Additionally, there have been findings related to improper food handling practices and missing required resident admission documentation.
Jan 30, 2026Routine
The facility is not recording or documenting a meal census (residents, personnel, and visitors) or a record of the kind and amount of food used for the preceding 3-month period.
Staff preparing food were not wearing appropriate head coverings (hat or hairnet), and scoops were observed sitting inside a flour and sugar bin, causing potential contamination.
Resident A did not have a signed admission contract in her resident record.
Nov 14, 2024Complaint
The facility frequently runs out of medications, with multiple entries in the MAR (Medication Administration Record) for various medications (Prednisone, Fish Oil, Aspirin, etc.) marked as 'awaiting med arrival from pharmacy'.
Staff attempted to administer Lorazepam to Resident A when the resident did not exhibit the behaviors (agitation or restlessness) required for the medication administration.
May 24, 2024Complaint
Allegation that Resident B was given the wrong medication from staff (specifically involving a potassium tablet found on the floor).
Ownership & Operations
Who Operates This Facility
6070 Northland Drive Opco LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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