Bonaventure of Castle Rock
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based on 57 Google reviews

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What this means for your family
The facility has shown significant improvement under current leadership, with many families now praising the attentive care and vibrant activity schedule. However, given the history of management turnover and billing concerns, we strongly recommend that you request a meeting with the current Executive Director to discuss specific care protocols and get all financial agreements in writing.
Google Reviews
Google Reviews
57 reviews on Google“Bonaventure of Castle Rock presents a polarized experience, with many families praising the recent leadership under Executive Director Heather Brown for fostering a warm, active, and caring environment. However, long-term concerns persist regarding high staff turnover, inconsistent care quality, and administrative transparency. Families should weigh the community's strong activity program and aesthetic appeal against reports of occasional neglect and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and diverse daily activity program
- Beautiful, clean, and well-maintained facility
- Responsive and caring frontline staff
- Strong recent leadership and management
Concerns
- High turnover of Executive Directors and management staff (mentioned by 5 reviewers)
- Inconsistent care quality and perceived understaffing (mentioned by 4 reviewers)
- Poor communication from administration regarding billing and care issues (mentioned by 3 reviewers)
Rating Trends
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Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your activity calendar looks quite robust; could you walk me through a few of the most popular daily programs that help residents connect with one another?
- 2With the recent changes in your leadership team, how are you ensuring that the culture and quality of care remain consistent for the residents?
- 3I appreciate that you are active in responding to feedback online; how do you typically keep families updated regarding any changes in a resident's care plan or billing status?
- 4Given that medication management is a top priority for us, could you explain the specific process your team uses to ensure accuracy and timely administration?
- 5When the facility is at full capacity, what steps are taken to ensure that every resident consistently receives the personalized attention they need?
- 6In the event of a medical emergency, what is the protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“When we visited Bonaventure the first time, we asked Heather Brown (Executive Director) about the poor online reviews, their cause, and what she was doing to address the concerns. She was in her first week as ED and could easily have blamed her predecessor but, instead, she took personal responsibility for the problems, was transparent about”
“I moved them from assisted living in Monument which was a pretty package, but no substance. Both of my parents have Alzheimers, and the caregivers are very attentive to their needs. They are well monitored and I can always call the ED Heather with any questions or concerns.”
“We moved our Dad out of Bonaventure Castle Rock just before the holidays out of frustration of simply wanting better care and getting the services he was paying for. We had several meetings with different Executive Directors, and just when we thought we were getting somewhere that Director would leave and we would have to start all over with the new person.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Mar 3, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Feb 24, 2026Complaint
A revisit survey was completed on 2/24/26 for all previous deficiencies cited on 10/21/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Feb 24, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Oct 21, 2025Complaint
A complaint revisit was completed on 10/22/25 for all previous deficiencies cited on 12/16/24. A deficiency was cited.The regulations governing Assisted Living Residences were revised. The new Chapter VII regulations were implemented on 7/1/25. Based on record review and interview, the residence failed to be responsible for complying with authorized practitioner orders associated with medication administration, affecting three of four sample residents whose medications were reviewed (#7, #10 and #11).This deficiency was cited previously during a complaint revisit on 12/16/24. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings Include:1. Residence PolicyThe residence medication administration policy dated 6/1/23, read in pertinent part, that the residence would be responsible for processing all medications and treatment orders to promote and facilitate delivery of the medication/treatment. 2. Record ReviewResident #11 was admitted to the residence on 6/20/25 with a diagnosis including dementia, general weakness, and heart disease. A written practitioner' s order, dated 10/4/25, directed the residence to administer four grams of cholestyramine twice daily. However, the October 2025 medication administration record (MAR) for Resident #11 read that the medication was unavailable on 10/4, 10/5, 10/7, 10/9, and 10/17/25, for a total of 10 missed doses and five days. The October 2025 MAR revealed additional deficient practice where the residence failed to follow the practitioner' s orders for:Dimethicone Cholecalciferol AtorvastatinFerrous SulfateBudesonide3. InterviewOn 10/21/25 at 3:20 p.m., the administrator acknowledged that staff did not administer medications to Resident #11 because the medications were not available. The administrator stated that they did not correct the deficiency because the residence relied solely on the pharmacy to deliver the medications. 4. Evidence revealed similar deficient practice for Residents #7 and #10.
Oct 21, 2025Complaint
A licensure complaint, prompted by #CO39231, was completed on 10/22/2025. A deficiency was cited. Based on record review and interview, the residence failed to be responsible for complying with authorized practitioner orders associated with medication administration, affecting three of four sample residents whose medications were reviewed (#7, #10 and #11).Findings include:1. Residence PolicyThe residence medication administration policy dated 6/1/23, read in pertinent part, that the residence would be responsible for processing all medications and treatment orders to promote and facilitate delivery of the medication/treatment. 2. Record ReviewResident #11 was admitted to the residence on 6/20/25 with a diagnosis including dementia, general weakness, and heart disease. A written practitioner' s order, dated 10/4/25, directed the residence to administer four grams of cholestyramine twice daily. However, the October 2025 medication administration record (MAR) for Resident #11 read that the medication was unavailable on 10/4, 10/5, 10/7, 10/9, and 10/17/25, for a total of 10 missed doses and five days. The October 2025 MAR revealed additional deficient practice where the residence failed to follow the practitioner' s orders for:Dimethicone Cholecalciferol AtorvastatinFerrous SulfateBudesonide3. InterviewOn 10/21/25 at 3:20 p.m., the administrator acknowledged that staff did not administer medications to Resident #11 because the m.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.25.22 The assisted living residence shall meet the requirements of Part 13.10 regarding the internal grievance and complaint resolution process. In addition, the assisted living residence shall hold regular meetings to allow residents, their family members, friends, and representatives to provide mutual support and share concerns and/or recommendations about the care and services within each separate secure environment. (A) Such meetings shall be held at least quarterly, at a place and time that reasonably accommodates participation; and (B) The assisted living residence shall provide adequate advance notice of the meeting and ensure that details regarding any meeting are readily available in a common area within the secure environment.
Apr 2, 2025Follow-up
A revisit survey was completed on 4/2/25 for all previous deficiencies cited on 7/19/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Dec 16, 2024Complaint
A licensure complaint, prompted by #CO38281 and #CO38626, was completed on 12/16/24. Deficiencies were cited. Based on observation and interview, the residence failed to make available a physically safe and sanitary environment, either directly or indirectly through a resident agreement, affecting nine residents in the secure environment (SE). Findings include:1. ObservationsOn 12/16/24 at approximately 7:30 a.m., a food hot box blocked the SE courtyard door. At 8:00 a.m., the food hot box was still in the same location and staff had not removed it from that location. The courtyard was the only outdoor area accessible to SE residents. The food hot box created an obstacle for residents who might attempt to access the courtyard and posed a safety risk, as it obstructed the exit.On 12/16/24 at approximately 7:30 a.m., the sidewalk in the SE courtyard was covered in snow which caused a slippery surface. Other areas around the residence were clear of snow.On 12/16/24 at 2:48 p.m., the carpet in Resident #2' s room had visible feces stains around the apartment.2. InterviewsOn 12/16/24 at approximately 7:30 a.m., the memory care director stated staff normally kept the hot box in the space that blocked the door.On 12/16/24 at approximately 9:40 a.m., the maintenance director stated the residence had a contract with a local snow removal company to clear snow at the residence. However, because the SE courtyard was locked, the company missed doing a full snow removal. He stated.. Based on record review and interview, the residence failed to comply with authorized practitioner orders associated with medication administration except for those medications which a resident self-administers, affecting one of six current residents (#3). Findings Include:Resident #3 was admitted to the residence on 5/28/24.A written practitioner' s order, dated 11/4/24, directed the residence to administer morphine 5 mg two times daily for pain. However, the November 2024 medication administration record (MAR) read the residence failed to administer the medication on the evening of 11/15/24 because the medication was not available . On 12/16/24 at approximately 4:00 p.m., the administrator said she expected the residence to administer medications according to the practitioner' s orders and to have all medications readily available.
Jul 18, 2024ComplaintCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
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Google Reviews
57 reviews from families & visitors
Official Website
Visit bonaventuresenior.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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