Nursing HomeMedicaid Top Rated

Blue Palms Health and Rehabilitation Center of Day

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

325 S Segrave Street, Country Club Harbor · Daytona Beach, FL 32114|100 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.1/5

based on 23 Google reviews

(386) 253-6791 Directions

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What this means for your family

While some families report positive experiences with the nursing staff, the facility has a concerning history of administrative unresponsiveness, hygiene issues, and reports of theft. We strongly recommend visiting in person during off-hours to verify cleanliness and staffing levels before making a decision.

Google Reviews

23 reviews on Google

“Blue Palms Health and Rehabilitation Center of Day receives highly polarized feedback, with some reviewers praising the nursing staff and rehab services while others report severe neglect and hygiene issues. Common complaints include poor communication from administration, reports of theft, and unsanitary conditions, including pest infestations and residents left in soiled clothing. Families should be aware that experiences appear to vary significantly, with some citing excellent care and others describing traumatic outcomes.”

Quality Themes

Tap a score for details

Strengths

Compassionate and professional nursing staff
Effective short-term rehab therapy
Clean environment reported by some families

Concerns

Poor administrative communication and responsiveness (mentioned by 4 reviewers)
Unsanitary conditions and lack of hygiene for residents (mentioned by 3 reviewers)
Theft of personal belongings (mentioned by 2 reviewers)
Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 25 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent during shift changes?
2What specific protocols do you have in place to ensure the facility remains impeccably clean and hygienic for all residents?
3How does the administration handle communication with families to ensure we are always updated on our loved one's well-being?
4Can you tell us more about the specialized programming and daily activities available for residents, especially those needing extra support?
5What is your process for managing medications and ensuring there are no errors in administration?
6How does the facility handle security and the protection of residents' personal belongings to prevent any loss?

Personalized based on this facility's data

Key Review Excerpts

“The staff that takes care of mother is outstanding. The issue I have is the THEFT that is going on.”

Memory care family member · 2017★★★☆☆

“My husband was there for rehab first night he went to bathroom a roach came out of his shorts then 3 more surrounded him in bathroom, next day I complained about it and during the day I saw another one running in front of me.”

Rehab patient's spouse · 2019★☆☆☆☆

“The nursing staff from what I see are great. I’ve tried multiple times to get in touch with the Social worker and have gotten nowhere.”

Long-term resident's family · 2022★☆☆☆☆

Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

75%

Registered nurses for medical care

Total Nursing

3.36hrs

82%

All nurses + aides combined

Staff Turnover

73%

Lower is better (< 30% = good)

RN Turnover

62%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

15.3%

10.6%

Volusia

11.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

12.1%

4.1%

Volusia

4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.4%

Better than Avg

Here

4.4%

15.5%

8.7%

Volusia

12.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.1%

Better than Avg

Here

9.1%

19.4%

11.5%

Volusia

14.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

14.4%

9.1%

Volusia

11.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Volusia

97.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Volusia

89.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

81.8%

94.8%

Volusia

91.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.0%

Worse than Avg

Here

3.0%

1.6%

1.5%

Volusia

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.3)

Blue Palms shows 20 deficiencies across three surveys with no complaint-triggered issues, indicating families haven't filed formal reports. The facility has recurring problems in fire safety systems, daily care assistance, and emergency preparedness that span multiple inspections from 2021 to 2024, suggesting persistent operational challenges despite corrections being reported for each violation.

Aug 1, 2024Routine8 findings

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Jul 21, 2022Routine2 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 28, 2021Routine10 findings

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Blue Palms Health and Rehabilitation Center of Day

Organization Type

for profit

Ownership & Management

Owners

Daytona FL Holdings Company LLC

Owner · Organization

100%

Biggest Rock Snf Irrevocable Trust