Carlton Shores Healthcare and Rehabilitation Cente
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the physical therapy team at Carlton Shores is highly regarded, the facility has a consistent pattern of severe nursing neglect and medication errors. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as multiple families report that residents are frequently left unattended or unassisted.
Google Reviews
Google Reviews
70 reviews on Google“Carlton Shores Healthcare and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, medication errors, and unresponsiveness from nursing staff. While the physical therapy department is consistently praised for its professionalism and effectiveness, these strengths are frequently overshadowed by critical failures in basic patient care, hygiene, and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Clean, well-maintained facility grounds
- Friendly and professional administrative staff
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled bedding) (mentioned by 9 reviewers)
- Understaffing leading to slow response times for call buttons (mentioned by 7 reviewers)
- Medication management errors (mentioned by 5 reviewers)
- Poor food quality and dining service (mentioned by 6 reviewers)
- Lack of communication with family members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those rehabilitation services into a resident's daily routine?
- 2With the current staffing levels, what is your protocol for ensuring timely responses to call buttons and resident requests throughout the day and night?
- 3Can you walk me through your process for medication administration and how you ensure accuracy for residents with complex health needs?
- 4I noticed some feedback regarding dining experiences; what steps are you taking to improve the quality of meals and the overall service in the dining room?
- 5How do you keep families updated on their loved one's care, and what is your preferred method for maintaining consistent communication?
- 6What measures are in place to ensure that personal hygiene and room cleanliness are consistently maintained to a high standard?
Personalized based on this facility's data
Key Review Excerpts
“The first 1.5 days, things were ok. Not the best, but ok. On Sunday morning when I went to visit her, I found her sitting in bed covered in her own vomit.”
“The nurses messed up her meds twice! She died there Wednesday night!! Cnas turn off call buttons. My mom had bed sores.”
“On a brighter note, the Physical Therapy Department was their saving grace, they were very good!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Carlton Shores has a moderate inspection record with 12 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve medication management errors and fire safety system maintenance. Treatment and care quality appeared as a concern in two separate surveys (2020 and 2022), suggesting potential ongoing challenges in care delivery. All deficiencies were routine inspection findings rather than complaint-driven, and the facility has provided correction dates for each issue.
Jan 29, 2026Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 4, 2024Routine1
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 28, 2022Routine4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Ownership & Operations
Who Operates This Facility
Carlton Shores Healthcare and Rehabilitation Cente
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 12 of 46
Ownership & Management
Owners
Carlton Shores Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit carltonshoreshrc.com
Medicare data downloads
Original nursing home datasets
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