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Nursing HomeMedicaid

Bloomfield Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

803 Hacienda Lane, Bloomfield, NM 8741395 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 87 Google reviews

5
4
3
2
1
Bloomfield Nursing and Rehabilitation Center Nursing Home in Bloomfield, NM — Street View
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What this means for your family

This facility has made significant strides in cleanliness and staff engagement under recent management, making it a strong contender for many families. However, you must be proactive regarding communication; we recommend establishing a direct point of contact for updates and visiting in person to verify the level of care, as some families have reported issues with responsiveness and staff professionalism.

Google Reviews

Google Reviews

87 reviews on Google
Bloomfield Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the facility's cleanliness, compassionate nursing staff, and recent management improvements. However, significant concerns persist regarding communication failures, difficulty reaching staff by phone, and reports of unprofessional or neglectful behavior by some CNAs. Families should be aware that while many report excellent care, others have experienced serious issues with responsiveness and the handling of personal belongings.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0ActivitiesN/AMedsN/AMemory3.0Comms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective recent management improvements
  • Helpful admissions and administrative support

Concerns

  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Unprofessional or abusive behavior by some staff members (mentioned by 4 reviewers)
  • Loss of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(6)'21(5)'23(13)'25(16)'26(6)

Distribution · 89 analyzed

5
73
4
4
3
1
2
0
1
11

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach out directly if they have a concern or need an update on their loved one?
  • 2Given that communication is a top priority for families, what is your standard process for keeping us informed about daily changes or health updates?
  • 3How do you ensure that residents' personal belongings are tracked and protected during their daily routines and transitions within the facility?
  • 4Since you have been working on recent management improvements, what specific changes have you implemented to ensure a consistently professional and supportive environment for all residents?
  • 5What does a typical day look like for residents in your memory care program, and how do you tailor activities to keep them engaged?
  • 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a medical emergency?

Personalized based on this facility's data


Key Review Excerpts

The facility looks clean, smells clean, runs efficiently and is relatively quiet. I am very happy with the care my Dad received.

Long-term resident's family · 2024★★★★★

It’s tough on the weekends to get some one to answer or open the door. They do their best to answer.

Visitor · 2023★★★★★

I admit I was a little apprehensive when I first placed mom in this facility. I had taken a tour just after they had changed hands and came away crying. The second time was about six weeks later and it seem like a new place.

Long-term resident's family · 2019★★★★
Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
2.76hrs
67%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
15.3%
NM
13.7%
San juan
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
19.5%
NM
14.4%
San juan
6.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
NM
13.0%
San juan
10.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.8%
Mixed vs Avgs
Here
4.8%
US
12.1%
NM
1.9%
San juan
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NM
97.3%
San juan
95.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.3%
Worse than Avg
Here
11.3%
US
4.9%
NM
5.4%
San juan
5.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
NM
86.4%
San juan
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
NM
86.1%
San juan
90.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NM
1.2%
San juan
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
2penalties
Near state avg (16.6)
12 complaint-triggered
$73,226 in fines

Families have filed multiple complaints against this facility, triggering 12 of the 63 total deficiencies found across recent inspections. The most recurring problems involve medication management, dietary services, and resident assessment practices. While the facility has corrected most issues, some concerns like medication errors and wound care have appeared in recent complaints, suggesting ongoing challenges with care quality and safety protocols.

Jan 9, 2026Routine
12
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 4, 2025Complaint
2
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 18, 2025Complaint
1
0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Apr 23, 2025Complaint
1
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 19, 2024Routine
15
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 9, 2024Complaint
2
0726Immediate jeopardy · IsolatedResolved (past non-compliance)

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Apr 23, 2025

$58,793

Fine

May 9, 2024

$14,433

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bloomfield Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 44 of 188

Ownership & Management

Owners

Genesis Omg Operations LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorGreenberg, DavidManagerMorris, DianeManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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