Aztec Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 112 Google reviews
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What this means for your family
Aztec Healthcare is widely recognized for its cleanliness and friendly atmosphere, making it a comfortable environment for many residents. However, because multiple families have reported delays in basic care and inconsistent responsiveness, we strongly recommend that you visit during off-hours and ask specifically about their staffing ratios and call-light response protocols.
Google Reviews
Google Reviews
112 reviews on Google“Aztec Healthcare receives high praise for its clean facility, friendly staff, and effective rehabilitation services. However, families should be aware of recurring reports regarding inconsistent response times for basic care needs and occasional issues with food quality and administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Effective rehabilitation and therapy programs
- Professional and welcoming front-desk personnel
Concerns
- Slow response times for basic assistance (e.g., changing briefs, call buttons) (mentioned by 3 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
- Neglect of personal belongings or hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas and the dining room?
- 2With the high praise for your therapy programs, can you tell us more about how the rehabilitation process works for new residents?
- 3How do you ensure that call buttons are answered promptly, especially during the busier night shifts or meal times?
- 4Can you walk us through your specific protocols for medication management to ensure everything is handled accurately and on schedule?
- 5What is your process for ensuring that residents' personal belongings and hygiene needs are consistently attended to every day?
- 6Could you tell us a bit about the daily activity calendar and how you keep residents engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My 75 year old mother was put in there seven days ago. She sometimes has to wait up to an hour for somebody to come and change her brief... everything else is really great. The food is great even though they’re always late bringing it out And the building is clean.”
“The staff has been amazing. They are always polite and courteous. The nursing staff and cna's have made my wife very comfortable and seem to have been invested in her stroke recovery.”
“My father lived in this nursing home for approximately 5 years. His care was doable at best. My father passed away a few days ago and I reached out to the nursing home to pick up his belongings. It is absolutely totally and completely pathetic the way they deal with their deceased residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 9 complaint reports against this facility, leading to findings of abuse protection failures, inadequate care treatment, and safety hazards. The most recurring problems involve care planning and assessment, medication management, and nutrition services. While the facility corrects deficiencies when cited, issues persist across multiple surveys from 2022 through 2024, suggesting ongoing systemic care quality concerns.
Apr 9, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 28, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 18, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jun 7, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 7, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 18, 2025
$26,685
Payment Denial
Sep 18, 2025
37-day denial
Fine
Dec 18, 2024
$15,931
Fine
Jun 7, 2024
$52,337
Ownership & Operations
Who Operates This Facility
Aztec Healthcare
for profit
Chain Affiliation
Opco Skilled Management
66 facilities nationwide
Chain avg rating: 2.4/5 · Rank 35 of 52
Ownership & Management
Owners
Canyon Creek Healthcare, LLC
Owner · Organization
Bryn Mawr Trust
Owner (parent company) · Organization
Kenwood Trust
Owner (parent company) · Organization
Oxford Square LLC
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Wellington Hc Partners LLC
Owner (parent company) · Organization
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hagins, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Esther
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kaplan, Mordechai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit aztechealthcare.com
Medicare data downloads
Original nursing home datasets
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