Bladen East Health and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews

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What this means for your family
Recent reviews suggest an improvement in the facility's environment and staff responsiveness, making it a potentially good choice for your loved one. However, given past reports of neglect and slow response times, we strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocols for patient hygiene and call-light response.
Google Reviews
Google Reviews
13 reviews on Google“Bladen East Health and Rehab receives polarized feedback, with recent reviews highlighting a clean facility and attentive staff, while older reviews raise serious concerns regarding neglect and staffing levels. Families appreciate the facility's responsiveness to health issues and the overall environment, but reports of unaddressed patient needs and potential administrative issues suggest a need for careful oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Attentive and caring nursing staff
- Responsive to family concerns
- Efficient admission process
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Neglect of patient hygiene and basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
- 2I noticed that your team is very active in responding to online feedback; how do you incorporate family input and concerns into the daily care plan for your residents?
- 3With a capacity of 90 residents, how does your team manage call-light response times during peak hours to ensure no one is left waiting for assistance?
- 4What proactive steps is the facility taking to improve staffing consistency and ensure that every resident receives the attention they need throughout the day?
- 5Could you walk me through your process for handling medical emergencies or sudden changes in a resident's health status, especially during overnight shifts?
- 6What kind of daily social or enrichment activities are currently being offered to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs I worked with answerd the lights quickly and took great care of their residents.”
“The staff has been very attentive to concerns and problems regarding health issues and other issues in regards to caring for my sister.”
“Also, after being there for 3.5 weeks, she came home with a grade 2 bedsore because no one there wanted to do their job.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bladen East Health And Rehab has faced 26 deficiencies across 6 surveys, including 5 complaint-triggered issues where families filed reports about resident abuse protection, dignity rights, and care quality. The facility shows recurring problems with fire safety systems, electrical safety, and resident care standards. While most issues have been corrected, recent complaints and ongoing deficiencies suggest persistent quality concerns families should carefully investigate.
Apr 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 6, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 8, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Sep 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 29, 2024Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 29, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Mar 6, 2025
$4,979
Fine
Sep 18, 2024
$8,151
Ownership & Operations
Who Operates This Facility
Bladen East Health and Rehab
for profit
Ownership & Management
Owners
Campbell, Hugh
Owner
Miller, Zachary
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit behealthandrehab.com
Medicare data downloads
Original nursing home datasets
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