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Nursing HomeMedicaid

Bladen East Health and Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

804 S Poplar Street, Elizabethtown, NC 2833790 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 13 Google reviews

5
4
3
2
1
Bladen East Health and Rehab Nursing Home in Elizabethtown, NC — Street View
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What this means for your family

Recent reviews suggest an improvement in the facility's environment and staff responsiveness, making it a potentially good choice for your loved one. However, given past reports of neglect and slow response times, we strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocols for patient hygiene and call-light response.

Google Reviews

Google Reviews

13 reviews on Google
Bladen East Health and Rehab receives polarized feedback, with recent reviews highlighting a clean facility and attentive staff, while older reviews raise serious concerns regarding neglect and staffing levels. Families appreciate the facility's responsiveness to health issues and the overall environment, but reports of unaddressed patient needs and potential administrative issues suggest a need for careful oversight.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Attentive and caring nursing staff
  • Responsive to family concerns
  • Efficient admission process

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Neglect of patient hygiene and basic needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02020(2)1.02021(2)5.02022(3)4.32023(3)3.02025(1)4.82026(4)

Distribution · 15 analyzed

5
8
4
3
3
1
2
0
1
3

How They Respond to Reviews

85%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily hygiene and personal care needs?
  • 2I noticed that your team is very active in responding to online feedback; how do you incorporate family input and concerns into the daily care plan for your residents?
  • 3With a capacity of 90 residents, how does your team manage call-light response times during peak hours to ensure no one is left waiting for assistance?
  • 4What proactive steps is the facility taking to improve staffing consistency and ensure that every resident receives the attention they need throughout the day?
  • 5Could you walk me through your process for handling medical emergencies or sudden changes in a resident's health status, especially during overnight shifts?
  • 6What kind of daily social or enrichment activities are currently being offered to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The CNAs I worked with answerd the lights quickly and took great care of their residents.

Agency nurse · 2022★★★★★

The staff has been very attentive to concerns and problems regarding health issues and other issues in regards to caring for my sister.

Sister of resident · 2023★★★★★

Also, after being there for 3.5 weeks, she came home with a grade 2 bedsore because no one there wanted to do their job.

Daughter-in-law of resident · 2021☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
3.67hrs
89%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
15.3%
NC
20.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.4%
NC
21.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NC
91.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.5%
NC
21.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
14.4%
NC
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.8%
Worse than Avg
Here
77.8%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.3%
Worse than Avg
Here
77.3%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (5.6)
5 complaint-triggered
$15,811 in fines

Bladen East Health And Rehab has faced 26 deficiencies across 6 surveys, including 5 complaint-triggered issues where families filed reports about resident abuse protection, dignity rights, and care quality. The facility shows recurring problems with fire safety systems, electrical safety, and resident care standards. While most issues have been corrected, recent complaints and ongoing deficiencies suggest persistent quality concerns families should carefully investigate.

Apr 3, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 6, 2025Routine
5
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0916Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 8, 2024Complaint
1
0573Minimal · PatternCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Sep 18, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 29, 2024Routine
5
0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Feb 29, 2024Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Mar 6, 2025

$4,979

Fine

Sep 18, 2024

$8,151

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bladen East Health and Rehab

Organization Type

for profit

Ownership & Management

Owners

Campbell, Hugh

Owner

50%

Miller, Zachary

Owner

50%

Key personnel

Miller, ZacharyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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