Bishop Spencer Place, INC, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews

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What this means for your family
While Bishop Spencer Place is highly regarded for its independent living amenities, the skilled nursing and rehab units have received consistent, serious reports of neglect and understaffing. If you are considering this facility for a loved one needing medical care, we strongly advise you to visit frequently, monitor their hygiene and medication schedule personally, and be prepared to act as a primary advocate.
Google Reviews
Google Reviews
61 reviews on Google“Bishop Spencer Place presents a significant divide between its highly-regarded independent living community and its struggling skilled nursing and rehab units. While independent living residents praise the amenities and social atmosphere, families of rehab and nursing patients frequently report severe neglect, including unaddressed hygiene needs, delayed call-light responses, and poor communication from medical staff. Prospective families should be aware that the facility's reputation for long-term care is marred by consistent reports of understaffing and inadequate clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained independent living facilities
- Active social calendar and community events
- Effective physical and occupational therapy services
- Convenient location near medical resources
Concerns
- Severe neglect and delayed response to call lights (mentioned by 9 reviewers)
- Understaffing and lack of clinical oversight (mentioned by 7 reviewers)
- Poor hygiene management (e.g., bed sores, patients left in soiled linens) (mentioned by 4 reviewers)
- Inadequate communication between staff and families (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the community has a very active social calendar; could you walk us through a typical week of activities for residents in the nursing care wing?
- 2Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents are attended to promptly?
- 3With your location being so close to major medical resources, how do you coordinate with outside specialists when a resident has an urgent medical need?
- 4We value clear communication; what is your process for keeping families updated on their loved one’s daily care, hygiene, and overall well-being?
- 5I see you actively engage with feedback online; how does the leadership team use family input to make tangible improvements to the quality of care provided?
- 6What specific training or oversight programs do you have in place to ensure that clinical care and hygiene management meet the high standards you strive for?
Personalized based on this facility's data
Key Review Excerpts
“The assisted living section is beautiful and the private-pay residents appear to receive good care, but for residents in the nursing home part it's a living nightmare. They often lie soaked in their own urine for an hour or more after pressing the button to call the nurse.”
“Night shift is disgraceful. Need meds? Plan on waiting until the next day. Need a doctor? Only get sick on the 2 days a week they see patients. Filing complaints with the director of nursing does nothing.”
“My father was here for rehab. It’s an awful place. He got sepsis here from an open wound under his ankle boot he had for an ankle fracture that was never checked. I had him transferred to the hospital, but it was too late and he died.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has triggered multiple family complaints resulting in 5 deficiencies, including a significant medication error issue and problems with resident care and discharge planning. The most recurring problems involve fire safety systems, medication management, and infection control across the six-year period. While all identified issues show correction dates, the pattern of repeated violations in fire safety and ongoing complaint-triggered deficiencies raise concerns about consistent care quality.
Jul 29, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 6, 2024Routine22
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Aug 29, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Jun 6, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 19, 2022Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 19, 2019Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Jul 29, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Bishop Spencer Place, INC, the
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit bishopspencerplace.org
Medicare data downloads
Original nursing home datasets
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