Betz Nursing Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 69 Google reviews
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What this means for your family
While many families report excellent experiences with the therapy and memory care teams, there are recurring, serious allegations regarding facility cleanliness and patient neglect. We strongly recommend that you conduct an unannounced visit to inspect the cleanliness of the rooms and ask management specifically about their protocols for end-of-life care and hospice communication.
Google Reviews
Google Reviews
69 reviews on Google“Betz Nursing Home receives polarized feedback, with many families praising the compassionate staff and effective rehab services, while others report serious concerns regarding neglect and poor facility maintenance. While some families describe the environment as warm and caring, others have documented distressing experiences involving inadequate end-of-life care, hygiene issues, and unprofessional administrative communication. Prospective families should weigh the positive reports of dedicated nursing staff against the recurring, severe allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab programs
- Engaging activities and community outings
- Supportive memory care leadership
Concerns
- Poor hygiene and facility cleanliness (mentioned by 4 reviewers)
- Inadequate patient care and neglect (mentioned by 5 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Unprofessional or rude administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very active in responding to feedback; how does the administration use resident and family input to improve daily operations?
- 2We are looking for a very high standard of cleanliness; what specific protocols are in place to ensure the rooms and common areas are kept spotless?
- 3Could you tell us more about the daily schedule and what kind of community outings or engaging activities the residents participate in?
- 4With the high CMS health inspection rating, how does the nursing team ensure that medication management and clinical care remain consistently precise?
- 5What is the process for communicating updates to families, and how do you ensure staff remain professional and responsive to our needs?
- 6How does the facility handle medical emergencies or changes in care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“Therapy, cnas,and nurses gave him excellent care. When he could be in a wheelchair, he was moved to the Cottage where he continued to receive excellent care.”
“I concur with most people, my dad's room was filthy and the food was terrible. But that's not the worse part of my dad's stay....this place took him off hospice without telling anyone, which I think should be against the law.”
“I have both my mom and my stepmom in the memory care unit. Kendall Sizemore overseas everybody and make sure everyone is taken care of. She even receives phone calls and text in the middle of the night when needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing fire safety concerns with repeated violations across multiple surveys, including blocked exits, faulty smoke doors, and electrical problems that persist from 2023 through 2025. Other issues include medication labeling problems (one triggered by a family complaint), patient privacy breaches, and food safety violations. While all deficiencies were reportedly corrected, the pattern of recurring fire safety violations suggests families should inquire about current safety measures during any visit.
Sep 15, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 25, 2025Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 12, 2024Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 27, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Ownership & Operations
Who Operates This Facility
Betz Nursing Home
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 30 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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