Auburn Village
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive staff. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
Smith Farms Manor is highly regarded for its welcoming environment and smooth admissions process, making it a strong candidate for independent or assisted living. However, families should observe the dining room during a tour to assess if the food quality meets their expectations, and inquire about how management ensures accountability for care tasks across all shifts.
Google Reviews
Google Reviews
39 reviews on Google“Smith Farms Manor is widely praised for its warm, welcoming atmosphere and dedicated staff who treat residents like family. While many families highlight the clean, attractive facility and engaging activities, there are isolated reports regarding concerns over food quality and inconsistent care standards during specific shifts.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Engaging activities and community atmosphere
- Smooth and supportive transition/admissions process
Concerns
- Inconsistent care quality and accountability during specific shifts (mentioned by 2 reviewers)
- Dissatisfaction with food quality and appeal (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to make ongoing improvements to the facility?
- 2With the current staffing levels, what steps do you take to ensure consistent, high-quality care for residents across all shifts, especially during evenings and weekends?
- 3I understand medication management is a critical priority; could you walk me through your current process for ensuring accuracy and timely administration for residents?
- 4Some families have shared mixed feedback regarding the dining experience; what initiatives are you currently exploring to improve the variety and quality of the meals served?
- 5Given the importance of social engagement, could you tell me about a recent activity or event that really brought the community together and how you encourage residents to participate?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies, and how do you keep family members informed during those times?
Personalized based on this facility's data
Key Review Excerpts
“They treated him like family and we will never forget that! I highly recommend Smith Farm Manor!!”
“The process of admitting him was made very easy and the transition was extremely smooth. The staff is outstanding!!”
“Nice place, but the food is not appealing or good...day after day. One reason they are nowhere near capacity.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Auburn Village shows recurring deficiencies across multiple areas, with families filing complaints that triggered inspections. The most frequent issues involve fire safety systems, electrical safety, and resident rights. Problems with fire safety equipment, electrical systems, and smoke barriers have persisted across multiple surveys from 2023-2025, suggesting ongoing compliance challenges despite corrections being reported for each citation.
Oct 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 17, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jul 2, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Ownership & Operations
Who Operates This Facility
Auburn Village
for profit
Chain Affiliation
Generations Healthcare Network
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 19 of 33
Ownership & Management
Owners
Decatur County Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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