Bethel Nursing Home Company INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (11 vs median 6.0)
Above average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record
What this means for your family
While some families report positive experiences with staff attentiveness, the serious allegations regarding medication management and neglect are concerning. We strongly recommend that you visit the facility unannounced, observe the interaction between staff and residents, and ask specifically about their protocols for medication administration and facility security.
Google Reviews
Google Reviews
14 reviews on Google“Bethel Nursing Home Company Inc receives polarized feedback, with some families praising the kind, attentive staff and the well-kept appearance of their loved ones. However, other reviewers raise serious allegations regarding medication errors, staff neglect, and a lack of facility security. Prospective families should weigh the positive experiences of long-term residents against the significant concerns regarding clinical oversight and safety.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Residents appear clean and well-groomed
- Accommodating to difficult or stubborn patients
Concerns
- Allegations of medication errors and neglect (mentioned by 2 reviewers)
- Need for facility investigation regarding quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's high staffing rating, how does your team ensure consistent, personalized attention for each resident throughout the day?
- 2With medication management being a critical focus, what specific protocols and double-check systems do you have in place to ensure accuracy and resident safety?
- 3I noticed some concerns regarding quality of care in the past; what steps has the facility taken recently to improve oversight and ensure the highest standards for all residents?
- 4How do you handle medical emergencies or urgent changes in a resident's health status, especially during overnight or weekend hours?
- 5Since the staff is noted for being particularly patient and accommodating, how do you incorporate that approach into the daily activity schedule to keep residents engaged and happy?
- 6Could you walk me through the process for how families are kept informed if there is ever a concern regarding a resident's care or a medical error?
Personalized based on this facility's data
Key Review Excerpts
“My mother is there. Everyone is very kind. She's happy and always looks nice. She loves the food and has made friends.”
“Both my mom and dad are here. My dad has Parkinson’s and has been in their care almost 2 years. He is always clean and the staff is attentive and caring.”
“The nurses are abusive and don’t know what they are doing. They forget to give patients their medication, give THE WRONG medication, verbally abuse them and neglect them every step of the way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, triggering 7 deficiencies related to infection control, safety hazards, and resident communication issues. The facility shows recurring problems across all surveys in fire safety systems, medication management, and infection control protocols. While all deficiencies have correction dates, the pattern of repeated violations in critical areas like safety and medication handling suggests ongoing operational challenges that warrant careful consideration.
Mar 21, 2025Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Mar 21, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Sep 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2023Routine8
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Aug 8, 2023Complaint4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jul 27, 2021Routine10
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Ownership & Operations
Who Operates This Facility
Bethel Nursing Home Company INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit bethelnursinghome.org
Medicare data downloads
Original nursing home datasets
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