Bethea Baptist Healthcare Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facilities. Still worth an in-person visit.
based on 115 Google reviews
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What this means for your family
While Bethea offers a modern, clean environment and effective rehabilitation services, the recurring reports of understaffing and neglect are concerning. When touring, we strongly recommend asking for specific nurse-to-patient ratios during night shifts and weekends, and observing how quickly staff respond to call lights.
Google Reviews
Google Reviews
115 reviews on Google“Bethea Baptist Healthcare Center receives highly polarized feedback, with many reviewers praising the modern, clean facilities and attentive nursing staff, while others report serious concerns regarding neglect and understaffing. Families often highlight the facility's aesthetic appeal and quality of rehab services, but critical reports of poor communication, inadequate nutrition, and inconsistent care levels persist. Prospective families should be aware of these conflicting experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facilities
- Effective physical and occupational therapy programs
- Friendly and compassionate nursing staff
- Beautiful, comfortable campus environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
- Inadequate nutrition and poor food quality (mentioned by 3 reviewers)
- Concerns regarding hygiene and pressure sore management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a beautiful campus; what kind of daily social or recreational activities are available to help residents stay engaged and connected with one another?
- 2How does your team ensure consistent communication with families, especially if we have questions about our loved one's care or need to reach someone urgently?
- 3With the current focus on nutrition and dining experiences, could you walk me through how you accommodate individual dietary needs and ensure residents are enjoying their meals?
- 4Given the importance of skin integrity and hygiene, what is your facility's specific protocol for monitoring and preventing pressure sores for residents with limited mobility?
- 5I see that maintaining high staffing levels is a priority for quality care; how do you manage shift coverage to ensure that every resident receives timely attention throughout the day and night?
- 6In the event of a sudden change in health status, what is the process for escalating medical care and keeping our family informed of any medication or treatment adjustments?
Personalized based on this facility's data
Key Review Excerpts
“When I came to Bethea, I was in a wheelchair. In the month that I have been here, I went from a wheelchair to a walker and now I use a cane. The next goal is to be able to independently walk without support.”
“The staff was wonderful. Housekeeping does a great job. I couldn't give a higher star because the food was cold most of the time. And for example the French fries taste like they were a day old.”
“There's a handful of things that I could complain about, but I'm only going to say this .. it's a Very high-end facility.. with very low end care.. The nurses catch a bad rap because they don't have enough help.. almost every complaint that I have boils down to not enough help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethea Baptist Healthcare Center has recurring issues with medication management across multiple surveys, appearing in 2022, 2023, and 2025, suggesting persistent problems in this critical area. The facility also shows repeated deficiencies in medical records management and has faced two complaint-triggered investigations where families filed reports about resident rights and medication practices. While all deficiencies show correction dates, the pattern of recurring medication safety issues warrants careful consideration during your visit.
Apr 3, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 3, 2025Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Aug 26, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 3, 2023Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 20, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Bethea Baptist Healthcare Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit bethearetirement.com
Medicare data downloads
Original nursing home datasets
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