Bethany on University
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 215 Google reviews
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What this means for your family
Bethany on University is highly regarded for its physical therapy and nursing care, making it a strong candidate for short-term rehabilitation. However, families should be aware of reports regarding communication gaps and inconsistent staffing levels; we recommend asking specific questions about how the facility manages care transitions and weekend staffing during your tour.
Google Reviews
Google Reviews
215 reviews on Google“Bethany on University is widely praised for its exceptional rehabilitation services, friendly and attentive staff, and high-quality food. Many families and patients highlight the welcoming environment, specifically noting the positive impact of the facility's therapy dog, Walter. However, a minority of reviewers have raised serious concerns regarding communication lapses, occasional unprofessionalism, and perceived neglect in specific departments like memory care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- High-quality, varied food options
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming atmosphere with therapy dog visits
Concerns
- Understaffing and slow response times to call lights (mentioned by 4 reviewers)
- Poor communication between departments and with families (mentioned by 3 reviewers)
- Concerns regarding quality of care in the memory care unit (mentioned by 2 reviewers)
- Perceived pressure to discharge patients prematurely (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 219 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through your review responses; how do you typically keep families updated on a loved one's daily progress?
- 2We've heard such lovely things about the therapy dog visits and the food variety; what are some of the favorite social activities or group outings the residents enjoy here?
- 3With such a high staffing rating from CMS, how do you ensure that call lights are answered promptly during the busier evening or night shifts?
- 4Could you tell us more about the specific care protocols and environment provided within your memory care unit?
- 5How does the nursing team coordinate with the therapy department to ensure a seamless transition for residents working on their physical or occupational goals?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is very kind Tasha Vanna Taylor Myeisha Vivian and so many more are really great to receive care from. Sydney gets you involved with daily activities like Bingo Movies & planting flowers.”
“There was not a single episode of her pushing a call button and then having to wait a long time before someone would come to her room. When she was discharged, a number of staff came to her room to give her a hug and wish her well.”
“If there was anything that could make them even better it would be to communicate between departments. Information sometimes doesn't get to the person who needs to know.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethany on University has received family complaints triggering inspections for medication management, infection control, and care quality issues. The facility shows recurring problems with medication errors (cited three times across different years) and resident rights violations, though all deficiencies have correction dates. With 8 total deficiencies across recent surveys and multiple complaint-triggered investigations, families should carefully evaluate current conditions during visits.
Feb 12, 2026Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 4, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Oct 24, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 26, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Bethany on University
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit bethanynd.org
Medicare data downloads
Original nursing home datasets
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