Bertrand Nursing and Rehab Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
Bertrand Nursing and Rehab Center appears to be a highly regarded facility with a strong emphasis on compassionate care and effective rehabilitation. Because the reviews are overwhelmingly positive, we recommend scheduling a tour to observe the staff-resident interactions firsthand and to confirm that the facility's daily routine aligns with your loved one's specific needs.
Google Reviews
Google Reviews
26 reviews on Google“Bertrand Nursing and Rehab Center is consistently praised for its clean, well-maintained environment and a staff that is described as compassionate, professional, and attentive. Families frequently highlight the facility's strong therapy department and the warm, family-oriented atmosphere that makes residents feel safe and well-cared for.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and professional nursing staff
- Effective and dedicated therapy department
- Warm, family-oriented atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star rating for health inspections, what specific protocols do you have in place to maintain such a high standard of cleanliness and safety on a daily basis?
- 2With a 3-star staffing rating, how do you ensure that your team maintains the high level of compassionate, one-on-one care that families frequently praise in your reviews?
- 3I noticed your therapy department is highly regarded; could you walk me through how a resident's therapy plan is integrated into their daily routine here?
- 4Since you have a warm, family-oriented atmosphere, what kind of social activities or events do you host to help residents feel connected and engaged with one another?
- 5In the event of a medical emergency, what is your specific process for stabilizing a resident and communicating with family members during those critical moments?
- 6How do you address the five state violations noted over the past year, and what steps have you taken to ensure those specific issues do not recur?
Personalized based on this facility's data
Key Review Excerpts
“The kindness, care and dedication the employees imparted to my mother was exceptional, both times, but especially this one. She was up and on her feet, slower for sure, but on her feet!”
“From walk through with Audrey, SSD to final admission into the facility, she has been above awesome. Nurses Gail, Melody, Elizabeth CNA April plus Becky, dietary Johnny, transport/ maintenance. Don, admin Laura, Lydia have gone above and beyond.”
“Very attentive Mother was there for 10 years and was very well cared for the entire time I recomend.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and medication issues, with electrical safety problems appearing in two separate years and infection control deficiencies across all three surveys. The most recent 2025 inspection identified multiple serious concerns including medication management errors, safety hazards, and infection control failures. While the facility corrects issues when cited, the persistence of similar problems across surveys - particularly in safety protocols, medication management, and infection prevention - suggests ongoing operational challenges that families should carefully consider.
Jul 25, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Jul 10, 2024Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 20, 2023Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bertrand Nursing and Rehab Center
for profit
Ownership & Management
Owners
Chance, Don
Owner
Davied, Tracy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit bertrandnursingrehab.com
Medicare data downloads
Original nursing home datasets
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