Bensonhurst Center for Rehab and Healthcare
Strong Medicare quality ratings; families often praise highly attentive and compassionate nursing staff. Still worth an in-person visit.
based on 282 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation therapy and attentive nursing staff, particularly on the 8th floor. However, families should be aware of reports regarding administrative pressure to remove negative feedback and should maintain open, direct lines of communication with the nursing unit manager to ensure their loved one's hygiene and care needs are consistently met.
Google Reviews
Google Reviews
282 reviews on Google“Bensonhurst Center for Rehab and Healthcare receives overwhelmingly positive feedback, particularly regarding its 8th-floor nursing staff, concierge team, and physical therapy department. Families frequently highlight the facility's cleanliness, welcoming atmosphere, and the staff's ability to provide personalized care for elderly residents. While the vast majority of reviews are glowing, a small number of families have raised serious concerns regarding communication, administrative pressure to remove negative reviews, and occasional lapses in patient hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing staff
- Effective and professional physical therapy team
- Clean, well-maintained, and bright facility
- Proactive and helpful concierge department
- Strong support for the local Asian community
Concerns
- Allegations of administrative pressure to remove negative reviews (mentioned by 2 reviewers)
- Reports of poor hygiene and patient neglect (mentioned by 3 reviewers)
- Communication issues and lack of responsiveness from social work/admin (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong focus on the local Asian community, what specific cultural programming or dietary options are available to help residents feel at home?
- 2I noticed the facility is very active in responding to feedback online; what is the best way for families to communicate directly with administration if we have concerns or suggestions?
- 3With your physical therapy team being highly regarded, how do you ensure that progress and treatment plans are clearly communicated to family members on a regular basis?
- 4While the facility is known for being bright and well-maintained, what specific protocols are in place to ensure consistent hygiene standards and personalized attention for every resident?
- 5How does the nursing team balance their daily responsibilities to ensure that residents receive timely, attentive care, especially during peak hours?
- 6What does a typical daily schedule look like for a resident here, and how do you encourage participation in activities to keep them socially engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff here was exceptionally awesome to her that she opened up and was able to express herself during her time here. I want to give a SPECIAL thank you to RN Linda on the 8th FL and Philip as they were super helpful in visiting her often and making her not afraid.”
“My mother was at the Bensonhurst Rehab Center from August-November 2023. From the moment we arrived, Diane and her concierge team welcomed us and made the transition very easy for all of us.”
“I am grateful to the staff that has taken exceptional care of my mother; they are attentive to her medical needs throughout the day and evening. My mother enjoys her meals, and we both find the staff very kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 24 deficiencies across 3 surveys with no complaint-triggered issues, indicating problems were caught through routine inspections rather than family reports. The most recurring issues involve care planning and assessments, resident rights, and fire safety systems. All deficiencies show correction dates, suggesting the facility addresses problems when identified, though some issues like care planning have reappeared across multiple surveys.
Jan 31, 2025Routine7
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 22, 2023Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 19, 2020Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Bensonhurst Center for Rehab and Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 17 (Best)
Ownership & Management
Owners
Kfg Acquisitions LLC
Owner · Organization
Edelstein, Sandra
Owner (parent company)
Freund, Deborah
Owner (parent company)
Klein, Yaakov
Owner (parent company)
Lieber, Eli
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
282 reviews from families & visitors
Official Website
Visit center84.com
Medicare data downloads
Original nursing home datasets
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