Bellhaven Center for Rehab and Nursing Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 249 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Below average in NY · Below recommended RN staffing · Below chain average · $146,251 in fines
What this means for your family
Bellhaven Center is highly regarded for its compassionate staff and vibrant recreation program, making it an excellent choice for many families. However, given the occasional reports of slow response times and staffing challenges, we recommend asking specifically about the nurse-to-patient ratio on the unit your loved one will be joining, particularly during weekends and evening shifts.
Google Reviews
Google Reviews
249 reviews on Google“Bellhaven Center for Rehab and Nursing Care receives overwhelmingly positive feedback, with families frequently praising the compassionate, attentive staff and the facility's cleanliness. While the vast majority of reviews are glowing, a small number of critical reports mention concerns regarding understaffing, slow response times, and isolated incidents of poor staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Clean and well-maintained facility
- Engaging and active recreation department
- Strong communication from specific staff members like Marie
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Allegations of neglect or unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the recreation department receives great feedback; could you walk me through what a typical week of activities looks like for a resident here?
- 2With 240 residents in the facility, how do you ensure that each resident receives timely attention when they use their call light, especially during peak hours?
- 3I see that the facility is very active in responding to online feedback; how does that commitment to communication translate to keeping families updated on their loved one's daily care?
- 4Given the recent CMS ratings regarding staffing levels, what specific steps is the leadership team taking to ensure consistent, high-quality support for all residents?
- 5What protocols are in place to ensure that residents feel safe and well-supported by staff throughout the night and during weekend shifts?
- 6How does your nursing team coordinate with families if there is a change in a resident's health status or a need for urgent medical intervention?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are simply incredible — genuinely kind, compassionate, and attentive. Maria, the head nurse on B2, is a rock Monday through Friday, and she leads by example.”
“I’ve watched how tenderly they’ve cared for her when cleaning, changing, or hand-feeding her. Being patient with her, which I appreciate because my grandma has been very irritable since getting dementia.”
“The recreation department never misses a holiday and they have so many activities, even a cooking class!! The unit my mom is on is run so well and it’s truly a family environment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bellhaven Center has concerning complaint-triggered deficiencies across multiple surveys, with families reporting issues that led to 6 violations including problems with resident safety, bed rail use, and abuse reporting. The facility shows recurring problems with safety oversight, care planning, and abuse prevention protocols that have persisted across four surveys from 2021 to 2025, though all violations were reportedly corrected.
Sep 5, 2025Complaint3
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Aug 21, 2024Routine9
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Aug 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 28, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 28, 2023Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 21, 2021Routine8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 28, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Bellhaven Center for Rehab and Nursing Care
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 15 of 17
Ownership & Management
Owners
Einhorn, Sharon
Owner
Friedman, Devorah
Owner
Minzer, Israel
Owner
Schlesinger, Ernest
Owner
Gros, Charles-Edouard
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit bellhavencenter.com
Medicare data downloads
Original nursing home datasets
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