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Nursing HomeMedicaid

Belle Fountain Nursing & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

18591 Quarry Rd, Riverview, MI 4819291 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 191 Google reviews

5
4
3
2
1
Belle Fountain Nursing & Rehabilitation Center Nursing Home in Riverview, MI — Street View
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What this means for your family

This facility offers excellent physical therapy and a clean environment, which many families find beneficial for recovery. However, the recurring reports of long response times for call lights and staffing shortages are a serious concern. We strongly recommend that you visit in person, observe the response times on the unit, and ask management specifically how they handle weekend staffing and communication with families.

Google Reviews

Google Reviews

191 reviews on Google
Belle Fountain Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its clean environment, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, long response times for call lights, and inconsistent nursing care, particularly during nights and weekends. Families should be aware that while some residents have excellent experiences, others have reported neglect and communication failures.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean7.0Activities8.0Meds3.0Memory3.0Comms3.0ValueN/A

Strengths

  • Effective, patient-centered physical therapy
  • Clean and well-maintained facility
  • Dedicated and compassionate individual staff members
  • Helpful admissions and administrative support

Concerns

  • Chronic understaffing leading to long call light response times (mentioned by 18 reviewers)
  • Poor communication with families and lack of returned calls (mentioned by 7 reviewers)
  • Inconsistent hygiene care and toileting assistance (mentioned by 9 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(6)'19(5)'21(3)'23(27)'25(55)'26(47)

Distribution · 195 analyzed

5
134
4
3
3
1
2
6
1
51
24 reviews posted between Mar 22, 2026Apr 2, 2026 · 22 were 5-star
12 reviews posted between Apr 1, 2026Apr 2, 2026 · 12 were 5-star

How They Respond to Reviews

53%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
  • 2I noticed that communication can sometimes be a challenge; what is the best way for our family to receive regular, proactive updates on our loved one's care?
  • 3Could you walk us through your current medication management process to ensure that doses are administered accurately and on schedule?
  • 4With hygiene and toileting assistance being such a vital part of daily comfort, how do you monitor and maintain consistency in these care routines for residents?
  • 5I see that your physical therapy team is highly regarded; how do you integrate those therapy goals into the resident's daily life and activities?
  • 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family immediately?

Personalized based on this facility's data


Key Review Excerpts

The therapists are wonderful with the patients and very accommodating. But I think they need to hire more aides. My sister and sister in law were patients in there. They and other patients complained numerous times about not having their light answered when they needed help.

Family member of former patients · 2023☆☆☆☆

My father was given the wrong medication that could have been fatal. It set him back from progressing in his rehabilitation. You barely can get the attention of the nurses because they are so overloaded with paperwork.

Family member · 2023☆☆☆☆

My mom was here and loved the place. would recommend.

Family member · 2025★★★★★
Source: 191 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
66%
Registered nurses for medical care
Total Nursing
4.24hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
81%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
MI
13.1%
Wayne
12.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
4.9%
MI
5.4%
Wayne
4.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Wayne
88.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
14.4%
MI
11.2%
Wayne
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Mixed vs Avgs
Here
4.5%
US
12.1%
MI
4.2%
Wayne
14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MI
95.0%
Wayne
92.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
MI
83.0%
Wayne
72.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
79.7%
MI
79.5%
Wayne
68.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
MI
1.2%
Wayne
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (9.8)
14 complaint-triggered
$4,194 in fines

Families have filed reports triggering 15 of 53 total deficiencies, including a serious August 2025 abuse complaint. The facility shows recurring problems with fire safety systems, medication management, and care planning that persist across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like resident protection and pharmacy services suggests ongoing operational challenges that warrant careful consideration.

Aug 7, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 12, 2025Routine
9
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Mar 12, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 28, 2025Complaint
1
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Nov 21, 2024Complaint
1
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 5, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 17, 2023

$4,194

Ownership & Operations

Who Operates This Facility

Owner / Operator

Belle Fountain Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 32 of 37

Ownership & Management

Owners

Metro Man II INC

Owner · Organization

100%

Dunn, Charles

Owner (parent company)

100%

Key personnel

Drake, MelissaW-2 Managing EmployeeDunn, CharlesOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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