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Nursing HomeMedicaid Investigative

Bell Minor Home, the

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2200 Old Hamilton Place Ne, Gainesville, GA 30507104 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 31 Google reviews

5
4
3
2
1
Bell Minor Home, the Nursing Home in Gainesville, GA — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (20 vs median 5.0)
  • High staff turnover (83%)
  • High RN turnover (100%)

Bottom 25% in GA · Critically understaffed (RN) · Very high staff turnover · Worst in WELLINGTON HEALTH CARE SERVICES chain · $74,979 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a history of successful rehab outcomes, the recent surge in reports regarding hygiene and staff responsiveness is concerning. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that basic hygiene needs are being met consistently.

Google Reviews

Google Reviews

31 reviews on Google
Bell Minor Home receives highly polarized feedback, with some families praising the rehab therapy and individual staff members, while others report severe neglect and unprofessional management. Recent reviews indicate a significant decline in quality, with multiple reports of poor hygiene, slow response times, and staff turnover. Families considering this facility should be aware of the stark contrast between successful rehab outcomes and distressing reports of patient mistreatment.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0ActivitiesN/AMeds5.0Memory5.0Comms4.0ValueN/A

Strengths

  • Effective physical therapy and rehab outcomes
  • Some staff members described as kind and attentive
  • Proactive communication from nursing staff in some cases

Concerns

  • Slow or non-existent response to call lights (mentioned by 3 reviewers)
  • Poor hygiene and failure to assist with toileting/bathing (mentioned by 4 reviewers)
  • Understaffing and high employee turnover (mentioned by 4 reviewers)
  • Unprofessional or dismissive management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.02020(1)5.02021(2)3.02022(6)3.02023(4)1.62024(8)4.02025(4)3.52026(6)

Distribution · 31 analyzed

5
14
4
1
3
1
2
1
1
14

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent challenges with staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents receive timely assistance with daily hygiene and toileting?
  • 2I noticed the facility has had a high volume of state violations recently; what concrete steps is management taking to improve oversight and address these specific areas of concern?
  • 3Could you walk me through your current staffing model and how you manage continuity of care for residents when there is high employee turnover?
  • 4Regarding the dining experience, what improvements are being made to the quality and variety of meals to ensure residents are satisfied with their nutrition and daily dining environment?
  • 5How does your nursing team coordinate communication with families, and what is your process for ensuring that concerns raised by family members are addressed and resolved in a timely manner?
  • 6What does a typical day look like for a resident here in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

My mom was here for 21 days everyone was super sweet by far the best rehab around

Rehab patient's family · 2023★★★★★

My father received 5 weeks of rehab at Bell Minor for a broken hip. I'm a retired nurse with extremely high standards and have been most impressed with the rehab team and the nursing team.

Long-term resident's family · 2021★★★★★

They do not use bedpans for patients so as im my moms case who is terminal with cancer they allow the patient to sit in there own waste until whenever they get around to takin

Long-term resident's family · 2022☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.27hrs
36%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
80%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility44.5%
Worse than Avg
Here
44.5%
US
12.1%
GA
10.6%
Hall
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
GA
16.0%
Hall
22.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
15.4%
GA
20.1%
Hall
13.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
15.3%
GA
16.6%
Hall
19.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
93.4%
GA
91.2%
Hall
92.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
GA
20.5%
Hall
18.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
79.7%
GA
78.4%
Hall
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
81.8%
GA
80.4%
Hall
86.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.0%
Worse than Avg
Here
6.0%
US
1.6%
GA
2.4%
Hall
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
2penalties
Well above state avg (6.1)
22 complaint-triggered
$74,979 in fines

This facility shows concerning patterns with families filing 25 complaints triggering federal inspections, including serious issues with abuse protection, medication management, and care planning. The most recurring problems involve resident care planning, medication errors, and infection control, with many issues persisting across multiple surveys from 2022 through 2025. While all deficiencies show correction dates, the high volume of family complaints and repeated violations in core care areas warrant careful consideration before choosing this facility.

Mar 30, 2025Complaint
21
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0835Actual harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0848Potential for harm · WidespreadCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 30, 2025Routine
4
0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Sep 9, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 16, 2023Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 14, 2022Routine
3
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Mar 30, 2025

$70,421

Fine

Feb 6, 2024

$4,558

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bell Minor Home, the

Organization Type

for profit

Chain Affiliation

Chain Name

Wellington Health Care Services

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 6 of 13 (Worst)

Ownership & Management

Owners

Wellington Healthcare Services Lp

Owner · Organization

100%

Andwell Investments, LLC

Owner (parent company) · Organization

Andrews, James

Owner (parent company)

Key personnel

Bailey, TeresaW-2 Managing EmployeeAndrews, JamesOfficer / DirectorAndrews, JamesOfficer / DirectorKelman, MosheOfficer / DirectorAndrews, JamesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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