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Nursing HomeMedicaid Investigative

Bartow Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2055 E Georgia St, Bartow, FL 33830120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 161 Google reviews

5
4
3
2
1
Bartow Center Nursing Home in Bartow, FL — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 6.0)
  • High RN turnover (62%)

Bottom 25% in FL · Below recommended RN staffing · $8,034 in fines

Source: Medicare data

What this means for your family

While recent renovations and management changes have led to a surge in positive feedback, the facility has a documented history of severe neglect and safety issues. When touring, we strongly advise you to observe the response time to call buttons and ask specific questions about their medication administration protocols and how they handle patient hygiene during night shifts.

Google Reviews

Google Reviews

161 reviews on Google
Bartow Center presents a polarized experience, with recent reviews highlighting significant facility renovations and improved management, while older and some concurrent reviews report severe neglect, including hygiene issues and medication errors. Families considering this facility should be aware of the stark contrast between reports of attentive, compassionate care and serious allegations of patient abuse and understaffing. It is highly recommended to conduct an in-person tour and speak directly with current residents' families to gauge the current quality of care.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean5.0Activities7.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Recent facility renovations and remodeling
  • Helpful and responsive admissions department
  • Friendly and compassionate nursing staff
  • Effective short-term rehabilitation therapy

Concerns

  • Neglect of basic hygiene and toileting needs (mentioned by 9 reviewers)
  • Slow or non-existent response to call buttons (mentioned by 4 reviewers)
  • Medication management errors (mentioned by 3 reviewers)
  • Unprofessional or defensive staff communication (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(4)'22(7)'24(37)'26(15)

Distribution · 163 analyzed

5
111
4
8
3
1
2
1
1
42
22 reviews posted between Nov 5, 2025Nov 5, 2025 · 22 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about the recent renovations and remodeling here; could you show us some of the updated common areas?
  • 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
  • 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
  • 4Can you tell us more about how the staff supports residents with their personal hygiene and daily toileting needs?
  • 5What is the process for communicating with the clinical team if we notice a change in our loved one's condition?
  • 6What kind of daily activities or social programs are available to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

The nurses and therapists communicate well and make sure we’re updated regularly. The facility is always clean and well-organized.

Family member · 2025★★★★★

My wife has been here at Bartow for short term care and everyone has been so helpful and pleasant! The admissions department was great from the start!

Spouse of rehab patient · 2024★★★★★

The nurse at night gave my husband a shot of insulin That was supposed to go to his bedridden , tube fed patient that was in his room. They gave my husband a shot of insulin. He doesn't have diabetes.

Spouse of resident · 2021☆☆☆☆
Source: 161 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
FL
11.5%
Polk
20.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.3%
FL
10.6%
Polk
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.5%
FL
15.0%
Polk
20.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
14.4%
FL
9.1%
Polk
13.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.5%
Worse than Avg
Here
16.5%
US
15.4%
FL
8.7%
Polk
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
79.7%
FL
94.7%
Polk
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
FL
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
2penalties
Above state avg (7.3)
2 complaint-triggered
$8,034 in fines

Bartow Center has had recurring issues across multiple surveys, with families filing complaint reports that led to deficiencies in care planning and treatment delivery. The most frequent problem areas involve care planning and assessment, fire safety systems, and medication management. While all cited deficiencies show correction dates, the facility demonstrates a pattern of needing regulatory intervention to address fundamental care and safety standards.

Jul 30, 2024Routine
11
0645Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jul 30, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 6, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Apr 8, 2022Routine
6
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Feb 5, 2021Routine
9
0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 30, 2024

$4,017

Fine

Jul 30, 2024

$4,017

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bartow Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Hearthstone Senior Communities

Chain Size

8 facilities nationwide

Chain avg rating: 2.0/5 · Rank 5 of 7

Ownership & Management

Owners

Bartow Rehabilitation Center LLC

Owner · Organization

100%

Hearthstone Senior Communities, INC.

Owner (parent company) · Organization

100%

Key personnel

Garner, AlvinOfficer / DirectorJaffe, HowardOfficer / DirectorRombold, LoriOfficer / DirectorWyatt, BrianOfficer / DirectorConsulting Support Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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