Bartow Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 161 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
- High RN turnover (62%)
Bottom 25% in FL · Below recommended RN staffing · $8,034 in fines
What this means for your family
While recent renovations and management changes have led to a surge in positive feedback, the facility has a documented history of severe neglect and safety issues. When touring, we strongly advise you to observe the response time to call buttons and ask specific questions about their medication administration protocols and how they handle patient hygiene during night shifts.
Google Reviews
Google Reviews
161 reviews on Google“Bartow Center presents a polarized experience, with recent reviews highlighting significant facility renovations and improved management, while older and some concurrent reviews report severe neglect, including hygiene issues and medication errors. Families considering this facility should be aware of the stark contrast between reports of attentive, compassionate care and serious allegations of patient abuse and understaffing. It is highly recommended to conduct an in-person tour and speak directly with current residents' families to gauge the current quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Recent facility renovations and remodeling
- Helpful and responsive admissions department
- Friendly and compassionate nursing staff
- Effective short-term rehabilitation therapy
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 9 reviewers)
- Slow or non-existent response to call buttons (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Unprofessional or defensive staff communication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the recent renovations and remodeling here; could you show us some of the updated common areas?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during busy shift changes?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 4Can you tell us more about how the staff supports residents with their personal hygiene and daily toileting needs?
- 5What is the process for communicating with the clinical team if we notice a change in our loved one's condition?
- 6What kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and therapists communicate well and make sure we’re updated regularly. The facility is always clean and well-organized.”
“My wife has been here at Bartow for short term care and everyone has been so helpful and pleasant! The admissions department was great from the start!”
“The nurse at night gave my husband a shot of insulin That was supposed to go to his bedridden , tube fed patient that was in his room. They gave my husband a shot of insulin. He doesn't have diabetes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bartow Center has had recurring issues across multiple surveys, with families filing complaint reports that led to deficiencies in care planning and treatment delivery. The most frequent problem areas involve care planning and assessment, fire safety systems, and medication management. While all cited deficiencies show correction dates, the facility demonstrates a pattern of needing regulatory intervention to address fundamental care and safety standards.
Jul 30, 2024Routine11
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jul 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 6, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 8, 2022Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Feb 5, 2021Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jul 30, 2024
$4,017
Fine
Jul 30, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Bartow Center
nonprofit
Chain Affiliation
Hearthstone Senior Communities
8 facilities nationwide
Chain avg rating: 2.0/5 · Rank 5 of 7
Ownership & Management
Owners
Bartow Rehabilitation Center LLC
Owner · Organization
Hearthstone Senior Communities, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit bartowcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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