Azure Shores Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 534 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High RN turnover (72%)
Bottom 25% in FL · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
This facility has areas of concern that warrant careful consideration. The facility has 12 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
534 reviews on Google“Families can expect a facility that is highly praised for its professional administrative staff, particularly in admissions and business office roles, and a generally clean environment. However, there are serious, critical reports regarding medical transparency and wound care management that should be investigated. While many find the nursing staff compassionate, some reviewers have noted issues with staffing levels and odors in certain areas.”
Quality Themes
Strengths
- Professional and helpful administrative staff
- Clean and well-maintained facility
- Compassionate and attentive caregivers
- Welcoming and organized admissions process
Concerns
- Inaccurate reporting of medical conditions (e.g., bed sore size)
- Staffing shortages, particularly on night shifts or for assistance (mentioned by 2 reviewers)
- Unpleasant odors in certain parts of the building (mentioned by 2 reviewers)
Rating Trends
Distribution · 208 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a key focus for your team, could you walk me through the specific steps you take to ensure accuracy and safety during the daily administration process?
- 2I noticed some feedback regarding staffing levels during the night shift; how do you ensure that residents have consistent access to assistance and monitoring during those overnight hours?
- 3With 15 recent health inspection deficiencies noted, what specific improvements or changes in protocol has the facility implemented to address these findings and raise your quality of care standards?
- 4How does your nursing team document and communicate changes in a resident's physical condition, such as skin integrity, to ensure that families receive accurate and timely updates?
- 5I’ve read positive things about your admissions team being very organized; how do you maintain that level of personalized attention and communication once a resident has transitioned into daily life here?
- 6Regarding the environment, what is your current protocol for maintaining air quality and cleanliness throughout the facility to ensure a fresh and comfortable living space for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The nursing home told my family that my l aunt only had a small, fingernail-sized bed sore and that they were giving her seizure medication “to prevent seizures” after her stroke, even though she has no history of seizures. After the doctors left, a nurse stayed behind and told my family, word for word, The same day we took her to the hospital When we moved her to another hospital, we found out the truth: She actually had a bed sore the size of a bowling ball, not a small one.”
“Ashley, the Business Office Manager, is amazing—super organized, professional, and genuinely kind. She made the entire process easy and stress-free. You can tell she truly cares about the patients and keeps everything running smoothly. Highly recommend!”
“I am pleased with the service by staff to my husband. I visit him mostly every day. He is fresh and clean. His bed and the bathroom are clean. The staff seem to see him as a person not a number or $ sign.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Azure Shores Rehab has 44 deficiencies across multiple surveys, with families filing complaints that triggered 3 investigations regarding safety hazards and respiratory care. The facility shows recurring problems in medication management, meal service and nutrition, and care planning that persist across surveys from 2022-2024. While the facility reports correcting issues, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges families should carefully consider.
Apr 9, 2026Routine12
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Sep 26, 2024Routine16
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 10, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 8, 2023Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Azure Shores Rehab
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 19 of 32
Ownership & Management
Owners
Franco Snf Operations Holdings LLC
Owner · Organization
Sunshine Snf Group LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
534 reviews from families & visitors
Official Website
Visit azurerehab.com
Medicare data downloads
Original nursing home datasets
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