Azalea Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
The facility has received high praise recently for its compassionate staff and clean environment, particularly for long-term care. However, given past reports of slow response times and recurring medical issues, we recommend that you observe the response time to call bells during your tour and ask specifically about their protocols for preventing and monitoring recurring infections.
Google Reviews
Google Reviews
25 reviews on Google“Azalea Health and Rehabilitation receives highly polarized feedback, with many recent reviewers praising the facility for compassionate nursing care and a clean environment. However, some families have reported serious concerns regarding medical oversight, specifically recurring infections and slow response times to call bells. Prospective families should carefully evaluate the facility's ability to manage complex medical needs versus the positive social and rehabilitative environment described by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical therapy programs
- Responsive administrative and activities staff
Concerns
- Slow response times to call bells (mentioned by 2 reviewers)
- Inadequate medical oversight leading to recurring infections (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how do you typically incorporate family feedback into your daily operations?
- 2We have heard great things about your physical therapy programs; could you tell us more about how a resident's personalized therapy plan is developed?
- 3With the nursing staff being such a strength here, what specific protocols are in place to ensure medication management is handled with extra precision?
- 4How does the nursing team manage call bell responses during the night shifts to ensure residents aren't waiting long for assistance?
- 5Can you describe the types of daily activities and social events available to help residents stay engaged and connected with one another?
- 6What is the facility's specific process for monitoring and preventing infections, especially when a resident is recovering from a medical issue?
Personalized based on this facility's data
Key Review Excerpts
“The care she received from the entire staff was incredible. They always kept us in the loop about everything going on. I give every department a 5 star rating..”
“My mom was here for rehabilitation after a bad fall and they took excellent care of her. From the business office with Jennifer to the nurses and wonderful physical therapists!”
“We have been sitting in my mother-in-law's room, waiting for anyone to respond to the call bell. We hear people walking by, and see their shadows under the door, but not a single person has stuck their head in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with medication management appearing in both 2023 and 2025 surveys, along with persistent problems in fire safety systems and building maintenance across all three inspection periods. While all 17 deficiencies have correction dates from the provider, the pattern of repeated violations in medication error rates, drug labeling, and safety systems suggests ongoing operational challenges that families should discuss during visits.
Sep 11, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 19, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 2, 2023Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Azalea Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 36 of 48
Ownership & Management
Owners
Health Scholarships INC
Owner · Organization
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit azaleahealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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