Avir at Schertz
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (82%)
- High RN turnover (86%)
Below average in Texas · Critically understaffed (RN) · Very high staff turnover · $48,500 in fines · Abuse citation
What this means for your family
This facility excels in administrative support and maintaining a clean environment, which can greatly ease the transition for out-of-state families. However, you must investigate their response protocols for emergencies, as multiple families have reported concerning delays in staff responding to falls and medical distress.
Google Reviews
Google Reviews
37 reviews on Google“Families often praise the facility for its compassionate nursing staff and the helpfulness of the administrative team in navigating documentation. However, there are serious, highly critical reports regarding medical neglect, delayed response to falls, and unprofessional behavior by specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Helpful administrative and business office team
- Clean and well-maintained facility
- Engaging resident activities
Concerns
- Delayed response to residents in distress or falls (mentioned by 2 reviewers)
- Unprofessional or disrespectful behavior by specific staff (mentioned by 2 reviewers)
- Staffing shortages or overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read some lovely things about how clean and well-maintained the facility is; could you show us around the common areas?
- 2We've heard great things about the resident activities here; what does a typical weekly schedule look like for someone living here?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 4What specific steps does the facility take to ensure there is enough staff available to provide attentive care to every resident?
- 5In the event of a sudden medical emergency or a fall, what is the immediate protocol for notifying the family and providing care?
- 6I noticed some positive feedback regarding the administrative team; how easy is it for families to communicate with the business office regarding resident needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Autumn Winds understands that hardship, and makes that transition as easy as possible. With us being from out of State, they worked hand in hand with us to get Dad’s documentation in place.”
“I am a retired RN and I experienced visiting several facilities in my past. The first thing I do, is the smell test and Autumn Winds passed with flying colors.”
“My mother fell on the floor and they did not come and help her until an hour later. she needed to go to the bathroom and nobody was there to help her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaint reports triggering nearly half of the 75 deficiencies found across 11 surveys, with particularly concerning patterns in care planning, medication management, and abuse prevention. The facility shows recurring issues with developing proper care plans (appearing in 7 separate incidents), medication labeling and pharmaceutical services, and timely reporting of suspected abuse or neglect. Most concerning, the most recent survey in January 2026 shows three deficiencies without correction plans.
Mar 21, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jan 9, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 31, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 17, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 5, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Jan 9, 2026
$14,020
Fine
Nov 23, 2024
$25,656
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
3301 FM 3009 OPCO LLC
CHANDLER POTTER
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 45 of 90
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit awinds.com
Medicare data downloads
Original nursing home datasets
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