Avir at Mansfield
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in Texas · Critically understaffed (RN) · $68,080 in fines
What this means for your family
This facility shows signs of improvement under new leadership, with some families reporting great experiences. However, the historical pattern of understaffing and hygiene issues is significant; you should specifically ask about current nurse-to-patient ratios and the facility's recent pest control protocols.
Google Reviews
Google Reviews
46 reviews on Google“Families should approach this facility with caution due to recurring reports of severe neglect, hygiene issues, and understaffing. While some recent reviews praise a new leadership team and attentive care, multiple long-term patterns of poor sanitation, lack of communication, and inadequate physical therapy persist.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Visible and engaged administration
- Cleanliness in certain areas
- Effective communication from management during positive stays
Concerns
- Facility cleanliness and hygiene issues (smell, pests) (mentioned by 4 reviewers)
- Understaffing leading to neglect or slow response (mentioned by 4 reviewers)
- Outdated building and infrastructure (mentioned by 5 reviewers)
- Difficulty reaching staff or nurses via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
The owner relies heavily on three distinct templates to respond to reviews. Positive reviews are met with identical copy-paste messages, while negative reviews are addressed with standardized apologies and requests for further contact.
Questions for Your Tour
- 1I noticed that management is very engaged with the community; how do you typically communicate important facility updates or changes to the families?
- 2What specific steps are being taken to ensure the facility remains fresh, clean, and well-maintained for the residents?
- 3Could you walk me through your process for medication management to ensure everything is administered accurately and on schedule?
- 4How do you ensure that nursing staff can be reached quickly at any time of the day or night if a resident has an urgent need?
- 5What kind of daily activities or social programs do you have in place to keep the residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The level of cleanliness makes me happy when I come for visits . I would encourage the owners to invest in This building as it’s old and could be a remodel in a few areas .”
“The facility is old but clean, family member was there for rehab to get strength back and walk with a walker. Physical therapy was worthless. No P T on weekends.”
“I am a resident. I'd like to say better things but the truth is. They are extremely short handed. Due to this, everyone suffers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
15
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 19 complaint-triggered deficiencies out of 65 total, indicating families have filed reports about care issues. The most recurring problems involve maintaining clean and safe living environments, food safety and preparation, and accident prevention. While all deficiencies show correction dates, serious issues persist across multiple surveys, including recent complaints about pressure ulcer care, respiratory care, and food safety as recently as 2024-2025.
Jun 5, 2025Routine17
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 9, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nov 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 16, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 25, 2024Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 5, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Jul 14, 2023
$53,552
Fine
Jun 17, 2023
$14,528
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
1402 E BROAD STREET OPCO LLC
KISSY MILLER
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 12 of 21
Ownership & Management
Owners
Hamilton County Hospital District
Owner · Organization
Eden, James
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Whitworth, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Echelon Place
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Highlands Village Senior Living LLC
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Brookdale Mansfield
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Panorama Care Home, LLC
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