Avir at Irving
Strong Medicare quality ratings; families often praise compassionate and attentive administrative staff. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility appears to be in a period of significant improvement following a change in ownership, with recent visitors highly praising the cleanliness and the administrative team. However, families should remain vigilant regarding meal assistance and billing transparency, as there have been serious allegations of neglect in care and sudden rate increases in the past.
Google Reviews
Google Reviews
47 reviews on Google“Families should note that this facility has undergone significant recent changes, with many recent reviews praising a 'rebirth' under new ownership and improved cleanliness. While many visitors highlight exceptional service from specific staff members like Toni, there are serious historical and recent reports of neglect regarding meal assistance and hygiene for residents with high care needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive administrative staff
- Clean and well-maintained environment under new management
- Effective physical therapy and rehabilitation services
- Friendly and professional nursing team
Concerns
- Lack of assistance with feeding for high-needs residents
- Issues with resident hygiene and lost personal belongings
- Unannounced or sudden increases in monthly rates
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific staff members mentioned in the reviews. While the structure of the responses is somewhat templated, they successfully mirror the sentiment of the feedback.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and clean the facility looks; what recent improvements has the new management implemented to keep the environment this nice?
- 2We've heard great things about the administrative team's compassion; how does the leadership team stay involved with the residents' daily well-being?
- 3Since physical therapy is a strength here, could you tell us more about how the rehab services are integrated into a resident's daily routine?
- 4For residents who may need extra help during mealtimes, what specific protocols are in place to ensure everyone receives attentive assistance with feeding?
- 5How does the nursing team manage resident hygiene and ensure that personal belongings stay organized and safe within their rooms?
- 6In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The administration here lead by Mr. Reed has been impressively on top of the rebirth of this facility. I am here for physical therapy after a major surgery on my back. The physical therapist are amazing.”
“Staff brought meals, set the tray down, and left. No one assisted him with eating, even though he clearly needed”
“From the moment I spoke with her, she was incredibly patient, knowledgeable, and compassionate. She took the time to answer all of my questions thoroughly and made sure I truly understood every step of the process.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with fire safety systems, medication management, and infection control across multiple surveys, with families filing complaints about resident protection and accommodation issues. The same deficiencies appear repeatedly - heating/ventilation systems failed inspections three times, emergency power systems three times, and infection control three times, suggesting persistent operational challenges. While all issues have correction dates, the pattern of recurring problems in critical safety areas warrants careful consideration.
Jan 16, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 10, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 19, 2023Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 21, 2023Complaint1
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Ownership & Operations
Who Operates This Facility
619 N Britain Road Opco LLC
for profit
LOH MANAGEMENT LLC
WALTER L REED
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 15 of 90
Ownership & Management
Owners
619 N Britain Road Holdings, LLC
Owner · Organization
TX Snf Holdings ,LLC
Owner (parent company) · Organization
Dagan, Amitia
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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