Ashford Hall
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- High staff turnover (84%)
- High RN turnover (76%)
Bottom 25% in Texas · Below recommended RN staffing · Above average staffing · Very high staff turnover · $285,320 in fines · Abuse citation
What this means for your family
This facility offers an excellent physical therapy team and a clean environment that can be very beneficial for rehabilitation. However, families should be extremely vigilant regarding nursing responsiveness and medication accuracy, as multiple recent reviews highlight dangerous delays in care and staffing instability.
Google Reviews
Google Reviews
68 reviews on Google“Ashford Hall receives praise for its compassionate therapy teams and a staff that many families describe as caring and dedicated. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call lights, and issues with medication management. Families should be aware of significant reports of understaffing and inconsistent care quality during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical therapy team
- Friendly and welcoming atmosphere
- Effective memory care communication
- Clean and well-maintained environment
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
- Staff inattentiveness/distraction (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members or resident details. For negative reviews, they use a professional, solution-oriented approach by providing direct contact information for the Administrator.
Questions for Your Tour
- 1It's wonderful to see how much you engage with feedback from families; how has the facility implemented recent changes to improve the dining experience and food temperature?
- 2We've heard great things about your physical therapy team; how do you coordinate their care with the daily nursing routine?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 4How do you ensure that staff members are able to respond promptly to call lights, even during busy shifts?
- 5Can you tell us about the daily activities and social engagement opportunities available for residents to keep them active and connected?
- 6In the event of a medical emergency after hours, what is the communication process between the on-site staff and the attending physician?
Personalized based on this facility's data
Key Review Excerpts
“Throughout the eight months this team's recommendations, physical therapy and overall support have been stellar. My mom has now transitioned to assisted care and repeatedly tells me how happy she is.”
“The first day was really hard for my dad of course, but the nurses helped him feel settled and safe. He has made friends and is enjoying his new life in his new home.”
“The last 6 weeks has been downright ridiculous. Turnover rate is at the all time high. When my father pushes the call button it has taken them 45 mins to 2 hours for someone to come to the room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
10
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to serious deficiencies including resident abuse and neglect protection failures occurring as recently as December 2024. The facility shows persistent problems with medication management, fire safety systems, and maintaining safe living conditions, with issues recurring across multiple surveys despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas raises concerns about sustained quality improvement.
Mar 24, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 24, 2025Routine21
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 13, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 24, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Federal Penalties
Fine
Mar 4, 2026
$15,935
Fine
Sep 24, 2024
$6,144
Fine
Aug 10, 2024
$22,391
Fine
Mar 22, 2024
$256,785
Ownership & Operations
Who Operates This Facility
Ashford Hall, INC
for profit
ASHFORD HALL, INC
BRENDA GUEVARA
Ownership & Management
Owners
Lion Health Centers, INC.
Owner · Organization
Camas Investment Trust
Owner (parent company) · Organization
Lehi Investments Trust
Owner (parent company) · Organization
Lion Group of Companies, INC
Owner (parent company) · Organization
Preferred Property Investments, LLC
Owner (parent company) · Organization
Lee, Darren
Owner (parent company)
Lee, Michael
Owner (parent company)
Jensen, Christian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lee, Christopher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lee, Miriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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