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Nursing HomeMedicaid Investigative

Avir at Carthage

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

701 S Market St, Carthage, TX 75633104 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 15 Google reviews

5
4
3
2
1
Avir at Carthage Nursing Home in Carthage, TX — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 8.0)

Below average in Texas · Critically understaffed (RN) · Low staff turnover (stable workforce) · $93,937 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for those prioritizing high-quality rehabilitation and a nurturing, family-oriented staff. However, you should verify their current communication protocols, as past issues with phone responsiveness have been noted.

Google Reviews

Google Reviews

15 reviews analyzed
Families can expect a highly compassionate environment characterized by a dedicated therapy department and a warm, home-like atmosphere. While the nursing and rehabilitation services receive consistent praise, one reviewer reported significant difficulty reaching the facility by phone.

Quality Themes

FoodN/AStaff10.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Exceptional rehabilitation and therapy services
  • Warm, home-like atmosphere
  • Attentive and communicative management

Concerns

  • Difficulty reaching the facility via telephone

Rating Trends

Tap a year to see what changed

2345.02016(1)5.02019(1)3.02020(2)5.02021(11)5.02022(1)

Distribution

5
14
4
0
3
0
2
0
1
1

How They Respond to Reviews

27%response rate
Generic

The owner uses highly templated responses that often repeat the same phrases regarding dedication to care. While they attempt to provide a direct contact method for negative feedback, the content remains largely unpersonalized.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of personal care is maintained during shift changes?
  • 2Since we've seen how much you value communication with families, what is the best way for us to reach you directly if we have a quick question or update?
  • 3We are very interested in the rehabilitation services mentioned by others; could you walk us through how the therapy team works with residents to meet their mobility goals?
  • 4What specific steps is the facility taking to address the recent health inspection findings and improve the overall care environment?
  • 5How does the team handle medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 6Could you tell us more about the daily activities and social events that help create that warm, home-like atmosphere for the residents?

Personalized based on this facility's data


Key Review Excerpts

Therapy department is amazing! They care about the residents. Nursing staff is caring and amazing also. Couldn’t have a wonderful team without good CNAs.

Long-term resident's family · 2021★★★★★

Having lived in Carthage for 3 decades, serving as a pastor and hospice chaplain for many of them, and having opportunity to know all in the community, I can honestly say that Carthage Healthcare is the one that I refer families to every time.

Local community leader/Chaplain · 2021★★★★★

The management is on point and they keep you informed of any issues that may occur and keep you in the loop always...

Family member · 2021★★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
42%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
13%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
14.4%
TX
16.1%
Panola
19.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
15.3%
TX
14.9%
Panola
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Panola
0.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.4%
TX
9.4%
Panola
11.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
19.4%
TX
14.2%
Panola
18.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
93.4%
TX
96.9%
Panola
100.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
TX
88.0%
Panola
96.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
TX
89.2%
Panola
97.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
TX
1.5%
Panola
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
4penalties
Above state avg (9.1)
11 complaint-triggered
$93,937 in fines

Multiple families have filed complaints against this facility triggering inspections, with recurring issues in safety, medication management, and care planning. The facility shows persistent problems with accident prevention and supervision appearing across multiple surveys, along with ongoing medication errors and inadequate resident assessments. While most deficiencies have correction dates, the pattern of repeated violations in critical safety areas suggests systemic challenges that families should carefully consider.

Jan 29, 2026Complaint
1
0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 17, 2025Routine
13
0908ModerateCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0741ModerateCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0211Minor

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521Minor

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jul 15, 2025Complaint
1
0689Severe

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 20, 2024Routine
19
0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0726MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558MinorCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0640MinorCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0642MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure a qualified health professional conducts resident assessments.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0521MinorCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Aug 16, 2024Complaint
1
0678SevereCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Jul 10, 2024Complaint
3
0600Severe

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Severe

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Jul 14, 2025

$10,361

Fine

Aug 16, 2024

$47,375

Fine

Jul 10, 2024

$8,827

Fine

Jun 29, 2023

$12,659

Ownership & Operations

Who Operates This Facility

Owner / Operator

701 S Market St Opco LLC

Organization Type

for profit

Administrator

BRANDI SANDERS

Chain Affiliation

Chain Name

Avir Health Group

Chain Size

117 facilities nationwide

Chain avg rating: 2.3/5 · Rank 11 of 21

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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