Avina of Weyauwega
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 7)
- High staff turnover (59%)
- High RN turnover (83%)
Bottom 25% in WI · Below recommended RN staffing · Worst in ARIA HEALTHCARE chain · $57,518 in fines
What this means for your family
This facility has received multiple reports of severe neglect, unsanitary conditions, and disrespectful staff behavior in recent years. We strongly advise families to look for alternative options, as the recurring pattern of complaints regarding basic patient care and safety is highly concerning.
Google Reviews
Google Reviews
31 reviews on Google“Avina of Weyauwega (often referred to as Crossroads in reviews) faces severe and consistent criticism regarding patient neglect, understaffing, and poor facility hygiene. While a small number of reviewers praise individual staff members or recent management changes, the majority of feedback describes a distressing environment where residents are ignored, belittled, or left in unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Occasional exceptional individual staff members
- Recent management efforts to improve operations
- Bright and inviting physical layout
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Unsanitary facility conditions and poor hygiene (mentioned by 5 reviewers)
- Staff disrespect, yelling, or lack of compassion (mentioned by 5 reviewers)
- Poor quality and inadequate food portions (mentioned by 3 reviewers)
- Lack of communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a very bright and inviting layout; how do you utilize these common spaces to keep residents engaged and active throughout the day?
- 2Given the recent focus on management improvements, what specific steps are being taken to ensure consistent, high-quality care and daily hygiene for every resident?
- 3Could you walk me through your current process for communicating updates or health changes to family members, and how do you ensure those lines of communication stay open?
- 4I understand that staffing consistency is vital; how are you currently supporting your team to ensure they have the capacity to provide compassionate, attentive care to all 84 residents?
- 5What is your current approach to meal planning and dining, and how do you ensure that residents receive nutritious, satisfying portions that meet their dietary needs?
- 6In the event of a medical emergency or a sudden change in a resident's health, what is your protocol for immediate intervention and how quickly is the family notified?
Personalized based on this facility's data
Key Review Excerpts
“My father was there and when we went to see him the place was dirty. It was around 4 pm and dad wasn’t cleaned up or shaved in days still in his PG. Dead bug along with windows inside.”
“My mom sits for hours waiting to get toileted or even dressed food is horrible way under staffed most staff lack compassion my mother had beautiful clothing now we can’t find half of her stuff”
“I was visiting a loved one there and they were telling residents to shut up!! And they were all yelling at a resident for trying to stand up! The employees just sit around.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering over a quarter of the deficiencies at Avina of Weyauwega, with recent issues in nursing staff adequacy, medication management, and treatment care delivery. The facility shows persistent problems across surveys, with staffing concerns appearing repeatedly from 2025 through recent complaints, alongside recurring medication errors and care plan deficiencies. While all violations show correction dates, the pattern suggests ongoing operational challenges families should investigate during visits.
Mar 6, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 27, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jun 27, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2025Routine28
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Apr 17, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 17, 2025
$66,180
Payment Denial
Apr 17, 2025
5-day denial
Fine
Jan 14, 2025
$16,146
Fine
Jul 24, 2024
$14,702
Fine
Nov 1, 2023
$17,976
Ownership & Operations
Who Operates This Facility
Avina of Weyauwega
for profit
Chain Affiliation
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Brandman, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit avinahc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.