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Nursing HomeMedicaid Investigative

Avina of Weyauwega

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

717 E Alfred St, Weyauwega, WI 5498384 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 31 Google reviews

5
4
3
2
1
Avina of Weyauwega Nursing Home in Weyauwega, WI — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 7)
  • High staff turnover (59%)
  • High RN turnover (83%)

Bottom 25% in WI · Below recommended RN staffing · Worst in ARIA HEALTHCARE chain · $57,518 in fines

Source: Medicare data

What this means for your family

This facility has received multiple reports of severe neglect, unsanitary conditions, and disrespectful staff behavior in recent years. We strongly advise families to look for alternative options, as the recurring pattern of complaints regarding basic patient care and safety is highly concerning.

Google Reviews

Google Reviews

31 reviews on Google
Avina of Weyauwega (often referred to as Crossroads in reviews) faces severe and consistent criticism regarding patient neglect, understaffing, and poor facility hygiene. While a small number of reviewers praise individual staff members or recent management changes, the majority of feedback describes a distressing environment where residents are ignored, belittled, or left in unsanitary conditions.

Quality Themes

Tap a score for details
Food2.0Staff2.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Occasional exceptional individual staff members
  • Recent management efforts to improve operations
  • Bright and inviting physical layout

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Unsanitary facility conditions and poor hygiene (mentioned by 5 reviewers)
  • Staff disrespect, yelling, or lack of compassion (mentioned by 5 reviewers)
  • Poor quality and inadequate food portions (mentioned by 3 reviewers)
  • Lack of communication with family members (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(3)'22(1)'24(12)'26(3)

Distribution · 35 analyzed

5
9
4
3
3
2
2
1
1
20

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a very bright and inviting layout; how do you utilize these common spaces to keep residents engaged and active throughout the day?
  • 2Given the recent focus on management improvements, what specific steps are being taken to ensure consistent, high-quality care and daily hygiene for every resident?
  • 3Could you walk me through your current process for communicating updates or health changes to family members, and how do you ensure those lines of communication stay open?
  • 4I understand that staffing consistency is vital; how are you currently supporting your team to ensure they have the capacity to provide compassionate, attentive care to all 84 residents?
  • 5What is your current approach to meal planning and dining, and how do you ensure that residents receive nutritious, satisfying portions that meet their dietary needs?
  • 6In the event of a medical emergency or a sudden change in a resident's health, what is your protocol for immediate intervention and how quickly is the family notified?

Personalized based on this facility's data


Key Review Excerpts

My father was there and when we went to see him the place was dirty. It was around 4 pm and dad wasn’t cleaned up or shaved in days still in his PG. Dead bug along with windows inside.

Family member · 2021☆☆☆☆

My mom sits for hours waiting to get toileted or even dressed food is horrible way under staffed most staff lack compassion my mother had beautiful clothing now we can’t find half of her stuff

Family member · 2022☆☆☆☆

I was visiting a loved one there and they were telling residents to shut up!! And they were all yelling at a resident for trying to stand up! The employees just sit around.

Visitor · 2024☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.86hrs
94%
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
19.5%
WI
16.8%
Waupaca
17.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
WI
16.7%
Waupaca
18.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.0%
Better than Avg
Here
4.0%
US
12.1%
WI
5.2%
Waupaca
7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.2%
Worse than Avg
Here
8.2%
US
4.9%
WI
5.3%
Waupaca
1.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.8%
Mixed vs Avgs
Here
25.8%
US
19.4%
WI
25.0%
Waupaca
26.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Mixed vs Avgs
Here
94.4%
US
93.4%
WI
95.6%
Waupaca
99.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.7%
Worse than Avg
Here
69.7%
US
79.7%
WI
82.2%
Waupaca
86.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
81.8%
WI
86.6%
Waupaca
93.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Waupaca
0.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
5penalties
Well above state avg (9.8)
24 complaint-triggered
$57,518 in fines

Families filed multiple complaints triggering over a quarter of the deficiencies at Avina of Weyauwega, with recent issues in nursing staff adequacy, medication management, and treatment care delivery. The facility shows persistent problems across surveys, with staffing concerns appearing repeatedly from 2025 through recent complaints, alongside recurring medication errors and care plan deficiencies. While all violations show correction dates, the pattern suggests ongoing operational challenges families should investigate during visits.

Mar 6, 2026Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 7, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Aug 27, 2025Complaint
3
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Jun 27, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 17, 2025Routine
28
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0022Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for sheltering.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0925Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0944Minimal · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Apr 17, 2025Complaint
4
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Apr 17, 2025

$66,180

Payment Denial

Apr 17, 2025

5-day denial

Fine

Jan 14, 2025

$16,146

Fine

Jul 24, 2024

$14,702

Fine

Nov 1, 2023

$17,976

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avina of Weyauwega

Organization Type

for profit

Chain Affiliation

Chain Name

Avina Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.2/5 · Rank 5 of 5 (Worst)

Ownership & Management

Owners

Brandman, Joseph

Owner

50%

Key personnel

Mueller, DavidW-2 Managing EmployeeAa Healthcare Management, LLCManagerBrandman, JosephManagerTopper, AaronManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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