Avina of Sun Prairie
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 40 Google reviews

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What this means for your family
While the rehab therapy team is frequently praised for helping patients regain strength, the facility suffers from persistent issues with cleanliness and slow response times. If you choose this facility, we strongly recommend visiting at different times of the day and asking the administration specifically how they monitor call-light response times and room sanitation protocols.
Google Reviews
Google Reviews
40 reviews on Google“Avina of Sun Prairie (formerly Crossroads) receives highly polarized feedback, with some families praising the rehab therapy and friendly staff, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call lights, poor cleanliness in patient rooms, and inconsistent communication from nursing staff. Prospective families should be aware that experiences appear to vary significantly based on the specific shift and staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and compassionate daytime staff
- Small facility size allows for personalized attention
- Active daily engagement and activities
Concerns
- Slow response times to call lights and requests (mentioned by 5 reviewers)
- Poor cleanliness and hygiene in patient rooms/bathrooms (mentioned by 5 reviewers)
- Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
- Poor communication and unprofessionalism from staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a smaller community of 50 residents, how do you ensure that staff are able to respond promptly when a resident uses their call light?
- 2I noticed some feedback regarding room cleanliness; what is your current protocol for daily housekeeping and deep-cleaning schedules for resident suites?
- 3With the current staffing levels, how do you ensure consistent care and supervision for residents during the night and weekend shifts?
- 4Since your physical and occupational therapy programs are highly regarded, how are these integrated into a resident's daily routine to keep them active?
- 5Could you walk me through your process for communicating updates or concerns to family members, and how do you ensure that communication remains consistent?
- 6How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The intake/admissions process was clear and understandable and the medical assessment and care, PT/OT, nursing and NP care team were thorough and attentive.”
“The RN's, CNA's, and all staff were very friendly and helpful. All seemed to be in good moods. They have activities everyday, have a nice library and lots of puzzles, etc.”
“My moms bed was falling apart, smelled of urine, her bedding wasn’t changed for days, the patient next to her vomited on the floor, which wasn’t cleaned until the following day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints leading to 11 deficiencies, raising concerns about responsiveness to resident needs. The facility shows recurring problems with fire safety systems, resident rights protections, and dietary services that persist across multiple surveys from 2023 to 2026. While all violations have correction dates, the pattern of repeated issues in critical safety areas suggests ongoing operational challenges that families should carefully evaluate.
Jan 8, 2026Routine10
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 4, 2025Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Aug 22, 2024Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Aug 22, 2024Routine7
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Apr 3, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 27, 2023Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
Avina of Sun Prairie
for profit
Chain Affiliation
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Rebel, Igor
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit crossroadscarecenter.com
Medicare data downloads
Original nursing home datasets
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