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Nursing HomeMedicaid Top Rated

Avina of Sun Prairie

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

41 Rickel Rd., Sun Prairie, WI 5359050 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 40 Google reviews

5
4
3
2
1
Avina of Sun Prairie Nursing Home in Sun Prairie, WI — Street View
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What this means for your family

While the rehab therapy team is frequently praised for helping patients regain strength, the facility suffers from persistent issues with cleanliness and slow response times. If you choose this facility, we strongly recommend visiting at different times of the day and asking the administration specifically how they monitor call-light response times and room sanitation protocols.

Google Reviews

Google Reviews

40 reviews on Google
Avina of Sun Prairie (formerly Crossroads) receives highly polarized feedback, with some families praising the rehab therapy and friendly staff, while others report severe neglect and hygiene issues. Critical concerns include slow response times to call lights, poor cleanliness in patient rooms, and inconsistent communication from nursing staff. Prospective families should be aware that experiences appear to vary significantly based on the specific shift and staff members on duty.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0Activities5.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Friendly and compassionate daytime staff
  • Small facility size allows for personalized attention
  • Active daily engagement and activities

Concerns

  • Slow response times to call lights and requests (mentioned by 5 reviewers)
  • Poor cleanliness and hygiene in patient rooms/bathrooms (mentioned by 5 reviewers)
  • Understaffing, particularly on nights and weekends (mentioned by 4 reviewers)
  • Poor communication and unprofessionalism from staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.0'19(1)2.02.7'21(3)3.03.4'23(5)4.03.5'25(13)3.0'26(3)

Distribution · 40 analyzed

5
21
4
2
3
2
2
2
1
13

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that you have a smaller community of 50 residents, how do you ensure that staff are able to respond promptly when a resident uses their call light?
  • 2I noticed some feedback regarding room cleanliness; what is your current protocol for daily housekeeping and deep-cleaning schedules for resident suites?
  • 3With the current staffing levels, how do you ensure consistent care and supervision for residents during the night and weekend shifts?
  • 4Since your physical and occupational therapy programs are highly regarded, how are these integrated into a resident's daily routine to keep them active?
  • 5Could you walk me through your process for communicating updates or concerns to family members, and how do you ensure that communication remains consistent?
  • 6How does your nursing team manage medication administration and ensure accuracy, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

The intake/admissions process was clear and understandable and the medical assessment and care, PT/OT, nursing and NP care team were thorough and attentive.

Memory care family member · 2024★★★★★

The RN's, CNA's, and all staff were very friendly and helpful. All seemed to be in good moods. They have activities everyday, have a nice library and lots of puzzles, etc.

Long-term resident's family · 2025★★★★★

My moms bed was falling apart, smelled of urine, her bedding wasn’t changed for days, the patient next to her vomited on the floor, which wasn’t cleaned until the following day.

Long-term resident's family · 2021☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.5%
WI
15.9%
Dane
16.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
Dane
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
19.5%
WI
16.8%
Dane
12.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
14.4%
WI
16.7%
Dane
13.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
15.3%
WI
19.9%
Dane
19.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.9%
Mixed vs Avgs
Here
26.9%
US
19.4%
WI
25.0%
Dane
28.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
WI
86.6%
Dane
87.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
79.8%
WI
82.2%
Dane
87.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Dane
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (9.8)
10 complaint-triggered

Families have filed multiple complaints leading to 11 deficiencies, raising concerns about responsiveness to resident needs. The facility shows recurring problems with fire safety systems, resident rights protections, and dietary services that persist across multiple surveys from 2023 to 2026. While all violations have correction dates, the pattern of repeated issues in critical safety areas suggests ongoing operational challenges that families should carefully evaluate.

Jan 8, 2026Routine
10
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 4, 2025Complaint
1
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Aug 22, 2024Complaint
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

Aug 22, 2024Routine
7
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Apr 3, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 27, 2023Routine
7
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avina of Sun Prairie

Organization Type

for profit

Chain Affiliation

Chain Name

Avina Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Rebel, Igor

Owner

20%

Key personnel

Rebel, IgorManaging Control - Governing BodyTopper, AaronManaging Control - Governing BodyRebel, IgorManagerSidhu, SarfrazManagerTopper, AaronManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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