Avina of Mayville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, the facility has a recurring pattern of severe neglect, including hygiene issues and slow response times. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and hygiene personally.
Google Reviews
Google Reviews
30 reviews on Google“Avina of Mayville (formerly Crossroads) receives polarized feedback, with some families praising the rehabilitation therapy team while others report severe neglect and safety concerns. Critical issues consistently raised include chronic understaffing, poor hygiene, and slow response times to call lights, leading to serious health complications for residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and compassionate individual staff members
- Helpful communication for remote family members
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Poor hygiene and sanitation (catheter care, bathing, soiled briefs) (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Frequent resident falls and injuries (mentioned by 3 reviewers)
- Poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the compassion of your individual staff members; how do you ensure that level of personal care is maintained during busy shifts?
- 2Since some families have found your remote communication very helpful, what is the best way for us to stay updated on our loved one's daily well-being?
- 3What specific protocols are in place to ensure timely responses to call lights and to maintain consistent hygiene and grooming routines for residents?
- 4Could you tell us more about the meal service, specifically how you ensure the food is both nutritious and appetizing for the residents?
- 5How does the nursing team manage medication administration and what steps are taken to prevent resident falls during daily movements?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My father went here for rehab...we didn't think he would come home...but the staff and nurses understood his goals on wanting to return home...every goal he had was met and then some.”
“My mom was here for a broken leg. They didn't do her doctor ordered rehab with her. She basically laid in bed. After 4 months she came home completely bedridden and unable to walk.”
“This place provides awful care. Catheters aren’t emptied resulting in frequent utis. Residents often have 2 briefs put on them so CNAs can avoid changing them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints at this facility, resulting in 11 complaint-triggered deficiencies including serious issues with pressure ulcer care, medication management, and care planning. The facility shows recurring problems across multiple areas including resident safety, pharmacy services, and infection control that persist across different surveys despite reported corrections, suggesting ongoing systemic care quality challenges.
Dec 4, 2025Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 21, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Oct 2, 2024Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 15, 2024Routine18
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Aug 15, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Nov 8, 2023
$19,383
Ownership & Operations
Who Operates This Facility
Avina of Mayville
for profit
Chain Affiliation
Avina Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Brandman, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit avinahc.com
Medicare data downloads
Original nursing home datasets
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