Aviata at Greenacres
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 64 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in FL · Meets national RN staffing standard · $129,401 in fines · Very few deficiencies
What this means for your family
While the facility has a strong therapy department and some highly dedicated staff members, the recurring reports of pest infestations and hygiene issues are significant red flags. If you choose to tour, we strongly recommend visiting unannounced and checking the cleanliness of resident rooms and common areas personally, as these are the most common points of failure cited by families.
Google Reviews
Google Reviews
64 reviews on Google“Aviata at Greenacres (formerly Wood Lake) presents a highly polarized environment where experiences range from life-changing rehabilitation success to severe allegations of neglect and unsanitary conditions. While some families praise specific staff members and the therapy department for their dedication, a significant number of reviewers report persistent issues with pest infestations, poor hygiene, and communication failures. Families considering this facility should be aware of the stark contrast between the positive feedback regarding individual staff and the recurring, serious complaints about facility maintenance and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical therapy team
- Select compassionate and attentive nursing staff
- Active and engaging activities department
- Strong advocacy from specific administrative leaders
Concerns
- Pest infestations (roaches and rats) (mentioned by 5 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 9 reviewers)
- Neglect of basic patient needs (soiled diapers, call light response) (mentioned by 6 reviewers)
- Communication failures and lack of family notification regarding medical status (mentioned by 3 reviewers)
- Language barriers between staff and residents/visitors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administration is very responsive to feedback; how does the leadership team specifically work with families to address any concerns regarding facility cleanliness or maintenance?
- 2We've heard wonderful things about your physical therapy team and activities department; could you tell us more about how these programs are integrated into a resident's daily routine?
- 3How does the nursing staff ensure that call lights are answered promptly and that all personal hygiene needs, like regular linen changes, are managed consistently?
- 4What is the protocol for communicating important updates or changes in a resident's medical status to their family members to ensure we are always in the loop?
- 5Can you describe your process for medication management and how you ensure there are no gaps in care during shift changes?
- 6What steps are currently being taken to ensure the dining experience is high-quality and that the facility remains a clean, comfortable environment for all residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law has been at this facility since July 2023. This facility has not only helped rehabilitate her in ways that other facilities said would NEVER be possible. When she first arrived in July she was paralyzed on one side.”
“The BEST part of Wood Lake is the new activities director Amy Shiner, she has brought a Splash of color to a drab grey room which is now packed with happy, adoring residents!”
“There was a time where it was decent but the last few years is awful. They would leave my dad in his diapers all day, never attend to him properly I caught them on many occasions with surprised unexpected visits.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies, with families filing four complaint-triggered reports that led to inspections. The most recurring issues involve safety hazards and accident prevention, which appeared in both 2022 and 2024 complaint investigations, medication management problems, and fire safety violations. While all deficiencies show correction dates, the persistence of safety concerns across multiple surveys and family complaints suggests ongoing care quality challenges that warrant careful consideration.
Feb 26, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Jul 10, 2025Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 15, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Aug 16, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 28, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Routine11
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Jun 28, 2024
$10,039
Fine
Jun 28, 2024
$115,168
Fine
Sep 11, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Aviata at Greenacres
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 30 of 52
Ownership & Management
Owners
13th Road Parent LLC
Owner · Organization
Wood Lake Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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