Aviata at West Palm Beach
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in FL · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
This facility features a highly regarded therapy team and an engaging activities program that many residents find beneficial for recovery. However, families should be aware of significant reports regarding understaffing and communication gaps; we strongly recommend visiting in person and asking specifically about the nurse-to-patient ratio on weekends and how medication management is verified.
Google Reviews
Google Reviews
81 reviews on Google“Aviata at West Palm Beach receives highly polarized feedback, with many residents and family members praising the dedicated therapy team and specific staff members for their compassionate care. However, significant concerns regarding understaffing, poor communication, and inconsistent medical oversight are frequently raised, with some reviewers describing serious lapses in patient safety and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Engaging and proactive activities department
- Attentive and compassionate individual staff members
- Strong admissions and administrative support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication and difficulty reaching management (mentioned by 5 reviewers)
- Inconsistent medical care and medication management (mentioned by 4 reviewers)
- Facility cleanliness and outdated infrastructure (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that input to improve communication between families and your management team?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
- 3I’ve heard wonderful things about your physical therapy team and activity department; how do you integrate those programs into the daily routine for residents who may have varying mobility levels?
- 4With the recent focus on facility updates, what is the current plan for addressing maintenance and cleanliness in the living areas?
- 5Can you walk me through your process for medication management and how you ensure accuracy and consistency for residents with complex health needs?
- 6How does your nursing team coordinate with families when there is a change in a resident’s medical condition, especially outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is exceptional: dedicated, professional, and”
“I’m writing this review to share my deeply disappointing and distressing experience at this rehab facility following my hospital transfer on October 25th. I arrived with clear medical needs: a bariatric bed and a CPAP/BiPAP machine were supposed to be set up in advance. Neither was provided.”
“I have heard bad things about rehabilitation places and was very concerned about sending my father anywhere for therapy but after speaking to Ayasha and meeting the team I couldn’t wait for him to get out Wellington regional and start his recovery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 38 deficiencies across 6 surveys, including families filing complaints that triggered investigations involving serious issues like life support failures and incontinence care problems. The most recurring problems involve medication management, quality of care, and nursing staffing adequacy. While all deficiencies show correction dates, the high volume and recurring nature of issues across multiple surveys suggest ongoing operational challenges families should carefully consider.
Mar 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Sep 25, 2025Routine16
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 31, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Mar 19, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
May 3, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Ownership & Operations
Who Operates This Facility
Aviata at West Palm Beach
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 15 of 52
Ownership & Management
Owners
Wallis Parent LLC
Owner · Organization
Azalea Palm Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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