Aviara Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 137 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is frequently praised. However, if your loved one requires high-frequency assistance for hygiene or immediate response to call lights, you should closely monitor staffing levels, as some families have experienced delays during busy shifts.
Google Reviews
Google Reviews
137 reviews on Google“Aviara Healthcare Center is highly regarded for its exceptional rehabilitation services, particularly in physical and occupational therapy, and its clean, bright environment. While many families praise the compassionate nursing and attentive staff, some reviewers have reported significant concerns regarding staffing shortages and delayed response times for patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and professional rehab team
- Friendly and welcoming front desk staff
Concerns
- Staffing shortages leading to slow response times (mentioned by 4 reviewers)
- Inconsistent medication management or administration (mentioned by 2 reviewers)
- Inadequate hygiene/bathing frequency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
The response pattern relies heavily on repetitive, templated phrases and copy-pasted blocks of text. While some responses attempt to personalize by name, many are identical boilerplate statements used across multiple different reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; how do you tailor those rehab programs to meet each resident's specific goals?
- 2I noticed the front desk staff is very welcoming; how does the team ensure that communication remains just as warm and consistent between the nursing staff and families?
- 3What specific steps are being taken to ensure medication administration is always precise and timely for every resident?
- 4How does the care team manage resident hygiene and bathing schedules to ensure everyone is comfortable and well-cared for?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
- 6What kind of daily activities or social events are planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy is exceptional. The nursing care is excellent. So far, I am very pleased with this facility.”
“Aviara has put our mind at ease when our father had to come in after open heart surgery. We feel he is well cared for here.”
“The community is clean and smells amazing. The staff are so compassionate. They care about my mom and my family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering 28 complaint-based deficiencies, signaling ongoing concerns about care quality. The facility shows persistent problems with care planning, medication management, and infection control across recent surveys from 2021 through 2025. While all deficiencies show correction dates, the recurring nature of issues in critical care areas suggests systemic challenges that families should carefully evaluate before placement.
Dec 11, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 18, 2025Routine25
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 28, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 18, 2025Complaint3
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Aviara Healthcare Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 196 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit aviarahealthcare.com
Medicare data downloads
Original nursing home datasets
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