Aventura at the Bay
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 185 Google reviews

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What this means for your family
Aventura at the Bay has a beautiful, clean facility and a strong rehab team, but you must be prepared to be a very active advocate for your loved one. Given the recurring reports of slow response times and communication gaps, we strongly recommend visiting frequently at irregular hours and establishing a direct line of communication with a specific nurse or administrator.
Google Reviews
Google Reviews
185 reviews on Google“Aventura at the Bay presents a highly polarized experience for families, with many visitors praising the facility's cleanliness, modern check-in systems, and friendly staff. However, a significant number of reviewers report severe concerns regarding neglect, poor communication, and inconsistent quality of care, particularly regarding hygiene and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Modern, efficient visitor check-in system
- Clean, well-maintained physical environment
- Friendly and welcoming front-desk staff
- Effective physical therapy and rehabilitation team
Concerns
- Significant neglect and slow response times to patient call lights (mentioned by 12 reviewers)
- Poor quality, cold, or inadequate food service (mentioned by 7 reviewers)
- Unsanitary conditions including reports of bed bugs and odors (mentioned by 5 reviewers)
- Difficulty communicating with staff or receiving return calls (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 189 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility is quite large with 274 residents; could you walk me through the process for how staff are alerted when a resident needs assistance and what your typical response time looks like?
- 2We’ve heard great things about your physical therapy team, but could you tell us how the nursing staff coordinates with them to ensure residents are getting consistent care throughout the day?
- 3Regarding the dining experience, what options are available if a resident finds the standard meal service doesn't meet their specific nutritional needs or preferences?
- 4What protocols do you have in place for routine room maintenance and deep cleaning to ensure the living environment remains comfortable and sanitary for all residents?
- 5Communication is very important to our family; what is the best way for us to stay in touch with the nursing team, and how quickly can we expect a response regarding updates on our loved one?
- 6With a facility of this size, how do you ensure that residents stay engaged and active, and what does a typical daily activity schedule look like for someone who enjoys socializing?
Personalized based on this facility's data
Key Review Excerpts
“The nurses say that my mom had tonight when they came and visit her was very nice she took the time with her I would like to have that as her nurses ate all the time”
“My mother was at the Rehab facility and while one or two of the aids were wonderful the experience was definitely, heart wrenchingly painful for both the patient (my mother) and us (her children).”
“I experienced unsettling situations with my mother’s stay at Aventura and took my concerns to the Administrator, who followed up in a timely, thorough and professional way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
10
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aventura at the Bay shows a concerning pattern of 75 deficiencies across 9 surveys, with 43 triggered by family complaints. The facility has recurring issues with nursing staffing levels, maintaining a safe and clean environment, and accident prevention that persist across multiple surveys over several years. While the facility reports correcting violations, the repeated nature of problems in staffing and safety suggests ongoing challenges with consistent care quality.
Nov 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 29, 2025Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Aug 28, 2025Routine20
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Aug 28, 2025Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 6, 2024Complaint20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 28, 2025
$172,120
Fine
Nov 6, 2024
$291,130
Fine
Aug 14, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Aventura at the Bay
for profit
Chain Affiliation
Aventura Health Group
12 facilities nationwide
Ownership & Management
Owners
Awesome Healthcare Assets LLC
Owner · Organization
Eom Health Care Holdings LLC
Owner · Organization
Syhehe Dotoa Trust
Owner (parent company) · Organization
White Horse Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
185 reviews from families & visitors
Official Website
Visit aventuraatthebay.com
Medicare data downloads
Original nursing home datasets
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