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Nursing HomeMedicaid

Avamere Court at Keizer

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

5210 River Road N., Keizer, OR 9730369 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 22 Google reviews

5
4
3
2
1

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What this means for your family

The Arbor at Avamere Court is often praised for its clean environment and compassionate staff, making it a strong candidate for memory care. However, families should be aware of recurring issues regarding the loss of personal belongings and inconsistent laundry services. We recommend asking management specifically how they track personal items and ensure hygiene standards are met, as these have been persistent pain points for families.

Google Reviews

Google Reviews

22 reviews on Google
Avamere Court at Keizer, specifically The Arbor memory care wing, receives praise for its clean, well-maintained environment and staff who are often described as compassionate and dedicated. However, families have raised recurring concerns regarding the loss of personal belongings, inconsistent laundry management, and occasional unprofessional behavior by staff members. While many families feel their loved ones are safe and well-cared for, others have noted significant issues with attention to detail and communication regarding care standards.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean7.0ActivitiesN/AMedsN/AMemory7.0Comms5.0Value8.0

Strengths

  • Clean and well-maintained facility
  • Compassionate and dedicated nursing staff
  • Bright and welcoming common areas
  • Effective transition support for new residents

Concerns

  • Loss of personal belongings and clothing (mentioned by 2 reviewers)
  • Inconsistent or poor room and personal hygiene care (mentioned by 2 reviewers)
  • High staff turnover and understaffing (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(3)'21(1)'23(3)'25(6)'26(2)

Distribution · 24 analyzed

5
17
4
2
3
1
2
1
1
3

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how bright and welcoming the common areas are; what kind of daily activities or social outings do you typically organize for the residents?
  • 2We noticed the facility is very well-maintained; what specific protocols do you have in place to ensure consistent personal hygiene care and room cleanliness for every resident?
  • 3How does your team handle the transition process for new residents to ensure they feel supported and settled during their first few weeks?
  • 4What is your process for tracking and managing personal belongings and clothing to ensure nothing gets lost during laundry or room changes?
  • 5In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and providing care?
  • 6We appreciate how responsive the management is to feedback; how does the leadership team work with staff to maintain consistent staffing levels and reduce turnover?

Personalized based on this facility's data


Key Review Excerpts

The residents were mingling and laughing and talking, not at the other places. The cost is on the lower end of the local spectrum, the living areas are clean, beautifully decorated and brightly lit.

Memory care family member · 2023★★★★★

The staff are dedicated and understanding not just to my mother, but to me as I endure Mom slipping away.

Memory care family member · 2024★★★★★

Her room isn't cleaned well and her clothing and personal belongings disappear. The worst part is her nail care, which is zero! We are assured at every conference things will be better, but they are not.

Long-term resident's family · 2026★★★☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
4.71hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
15.3%
OR
22.5%
Marion
12.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.8%
Mixed vs Avgs
Here
5.8%
US
12.1%
OR
4.9%
Marion
22.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.6%
Worse than Avg
Here
28.6%
US
19.4%
OR
22.1%
Marion
18.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
19.5%
OR
12.5%
Marion
21.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OR
95.3%
Marion
93.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OR
95.2%
Marion
93.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
OR
81.2%
Marion
76.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
OR
85.5%
Marion
81.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
OR
1.5%
Marion
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (10.4)
12 complaint-triggered

Families have filed multiple complaints triggering 12 deficiencies, raising concerns about resident rights, medication management, and care planning. The facility shows recurring issues across surveys with medication errors, nursing staffing requirements, and fire safety systems. While all deficiencies report correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.

Sep 19, 2025Routine
10
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

May 31, 2024Complaint
12
0585Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

May 31, 2024Routine
6
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Apr 21, 2023Routine
6
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avamere Court at Keizer

Organization Type

for profit

Chain Affiliation

Chain Name

Avamere

Chain Size

29 facilities nationwide

Chain avg rating: 2.9/5 · Rank 12 of 33

Ownership & Management

Owners

Kofstad, Mary

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Midcap Finco LLC5% or Greater Security InterestCavallo, GlenManaging Control - Governing BodyClark, ToniaManaging Control - Governing BodyFeakin, CodyManaging Control - Governing BodyFunderberg, MichelleManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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