Avalon Village
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
Avalon Village is highly regarded for its compassionate memory care and welcoming environment, making it a strong candidate for long-term residency. However, families seeking post-surgery rehabilitation should verify current staffing levels and therapy availability, as recent reports indicate potential delays in care during weekends and holidays.
Google Reviews
Google Reviews
33 reviews on Google“Avalon Village receives highly polarized feedback, with many families praising the compassionate, dedicated staff and the facility's cozy, home-like atmosphere. However, significant concerns exist regarding inconsistent rehabilitation services, staffing shortages, and delays in basic patient assistance, particularly for those requiring help with mobility or hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Cozy, welcoming, and clean facility environment
- Strong support for memory care patients
- Helpful and professional administrative staff
Concerns
- Inconsistent or delayed response times for basic patient assistance (mentioned by 3 reviewers)
- Inadequate rehabilitation therapy availability and quality (mentioned by 2 reviewers)
- Staffing shortages affecting quality of care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community; how does the leadership team stay involved in the day-to-day care of the residents?
- 2Since the facility feels so cozy and welcoming, what kind of daily social activities or outings do you have planned to keep residents engaged?
- 3We want to ensure our loved one's needs are met promptly; what systems are in place to make sure call bells and requests for basic assistance are answered quickly, even during busy shifts?
- 4With the high clinical standards shown in your health inspections, how does the nursing team manage medical emergencies or changes in health status during the night?
- 5We are looking for great support for memory care; could you describe the specific specialized programming you offer for residents with cognitive needs?
- 6How do you approach rehabilitation and physical therapy services to ensure residents are getting the consistent support they need to stay mobile?
Personalized based on this facility's data
Key Review Excerpts
“The Staff at Avalon in Ligonier are as far as I am concerned The Unsung Heroes of this World!! My Mother has been here with frontal lobe and mixed Advanced Dementia the past 5 months... I am stunned at their commitment and loyalty and love they are áll giving her in spite of her issues.”
“The staff and care team that took care of her were absolutely amazing. I felt comfortable when I left that she was being cared for. They were always up front with me and told me what was happening and what to expect.”
“I was admitted on a Friday and they were not going to be able to have a physical therapist see me until Tuesday due to a holiday weekend. I was able to walk fine on my own but not allowed to go to the bathroom or do anything without assistance that”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avalon Village has persistent recurring fire safety issues across multiple surveys, with deficiencies in smoke detection systems, fire barriers, and electrical safety appearing repeatedly from 2023 through 2025. One family filed a complaint regarding accident hazards and supervision. While all deficiencies show correction dates, the pattern of repeated fire safety violations across surveys suggests ongoing challenges with building safety systems that families should inquire about during visits.
Feb 25, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 14, 2025Routine12
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 6, 2024Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2023Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Avalon Village
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 29 of 91 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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