Avalon Rehab and Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 143 Google reviews
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What this means for your family
Avalon Rehab offers a modern, clean environment with a highly effective therapy team, making it a strong candidate for short-term rehabilitation. However, families should be aware of significant, recurring reports regarding inconsistent nursing care and hygiene. We strongly recommend conducting an unannounced visit and specifically observing the response time to call bells before making a decision.
Google Reviews
Google Reviews
143 reviews on Google“Avalon Rehab and Care Center receives polarized feedback, with many families praising the facility's recent renovations, clean environment, and dedicated therapy team. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times for call bells, hygiene issues, and missing personal belongings. While many visitors have positive experiences with the concierge and nursing staff, the consistency of care appears to be a major point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy
- Welcoming and helpful concierge and administrative staff
- Nutritious and well-regarded meal options
Concerns
- Neglect and slow response to call bells (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Understaffing leading to poor quality of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that staffing levels are a primary focus for the facility; how do you manage call bell response times to ensure residents aren't waiting too long for assistance?
- 2Given that some families have expressed concerns regarding personal belongings, what protocols do you have in place to track and secure a resident's items?
- 3Since physical and occupational therapy are noted as real strengths here, how are these sessions integrated into a resident's daily schedule?
- 4I see that the facility is very active in responding to online feedback; how do you use that family input to improve daily care and hygiene support?
- 5With medication management being a critical part of care, could you walk me through your process for ensuring accuracy and timely administration?
- 6What steps does the nursing team take to ensure residents receive consistent support with toileting and personal hygiene throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The facility is beautifully appointed and very clean”
“My grandmother was there, and the nurses didn’t do anything. They let her sit in her mess and were beyond rough with her.”
“The physical therapists were amazing! Very thorough and kind. And the nurse was extremely helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Avalon Rehab has a concerning pattern of fire safety deficiencies appearing repeatedly across multiple surveys, including issues with smoke detection systems, fire alarms, and emergency equipment. Five deficiencies were triggered by family complaints involving resident rights violations, medication labeling problems, and failure to report suspected abuse. While the facility corrects cited issues, the recurring fire safety problems and complaint-driven violations suggest ongoing operational challenges families should investigate before visiting.
Oct 22, 2025Complaint1
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Dec 19, 2024Routine8
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 17, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 13, 2022Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Sep 30, 2020Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Avalon Rehab and Care Center
for profit
Ownership & Management
Owners
Kbwb Operations-Atrium
Owner · Organization
Burris, William
Owner (parent company)
Khawly, Mary
Owner (parent company)
Tufariello, Vincent
Owner (parent company)
Zois, Elia
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit accelaavalon.com
Medicare data downloads
Original nursing home datasets
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