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Nursing HomeMedicaid Top Rated

Avalon Care Center - Portland

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

12640 Se Bush, Southeast Portland · Portland, OR 9723640 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 19 Google reviews

5
4
3
2
1
Avalon Care Center - Portland Nursing Home in Portland, OR — Street View
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What this means for your family

Avalon Care Center is highly regarded for its compassionate staff and clean environment, making it a strong candidate for those prioritizing quality of care. However, families should establish clear expectations for communication protocols upon admission, as some reviewers have experienced delays in receiving updates regarding resident health status.

Google Reviews

Google Reviews

19 reviews on Google
Avalon Care Center - Portland receives high praise for its compassionate, family-oriented staff and clean, well-maintained environment. While families and professional partners consistently highlight the dedication of individual team members, there is a noted concern regarding communication responsiveness during medical updates.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0Activities8.0Meds8.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Engaging activities and community events
  • Strong leadership and professional management

Concerns

  • Lack of proactive communication regarding resident medical status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(2)'21(1)'24(4)'26(4)

Distribution · 19 analyzed

5
17
4
0
3
1
2
0
1
1

How They Respond to Reviews

42%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's focus on community events, what are some of the most popular activities residents here look forward to each week?
  • 2I noticed that keeping families informed is a priority for many; what is your standard process for updating us on any changes in a resident's medical status or health condition?
  • 3With your 5-star CMS rating, what specific practices do you believe contribute most to the high quality of care your team provides?
  • 4I see you actively engage with online feedback; how do you use input from families to continuously improve the care experience here?
  • 5Regarding your health inspection and staffing ratings, could you walk me through how you maintain consistent care standards and address any identified areas for improvement?
  • 6In the event of a medical emergency, what is the protocol for coordinating care and ensuring that family members are notified promptly?

Personalized based on this facility's data


Key Review Excerpts

The staff were absolutely great. The facility is always neat and clean. The atmosphere is professional , cheerful and positive.

Resident's family member · 2025★★★★★

I am a hospice care coordinator and I am in this community often. The care here is absolutely amazing! The staff is so kind and caring and supportive they treat their residents with love and respect.

Hospice care professional · 2024★★★★★

I was very impressed with the staff and cleanliness of the Avalon RCF on SE Bush. This was late at night and the staff was very cooperative.

Funeral home owner/professional partner · 2024★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
5.77hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.8%
Worse than Avg
Here
80.8%
US
93.4%
OR
95.3%
Multnomah
94.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
15.4%
OR
14.0%
Multnomah
13.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
OR
4.9%
Multnomah
4.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
19.5%
OR
12.5%
Multnomah
11.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Mixed vs Avgs
Here
21.9%
US
15.3%
OR
22.5%
Multnomah
21.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
4.9%
OR
6.2%
Multnomah
7.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.4)
14 complaint-triggered

Families have filed multiple complaints triggering 17 deficiencies across surveys, indicating ongoing concerns about care quality. The facility shows recurring problems with accident prevention and safety, resident rights, and care planning that persist across multiple inspections from 2023 to 2024. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests systemic challenges that warrant careful consideration during any visit.

Jul 25, 2025Routine
7
0111Potential for harm · PatternCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Nov 1, 2024Complaint
1
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Oct 24, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 3, 2024Routine
5
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 3, 2024Complaint
12
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 14, 2023Routine
15
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avalon Care Center - Portland

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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