Autumn Lake Healthcare at Waugh Chapel
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 503 Google reviews

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What this means for your family
This facility is widely recognized for its beautiful, clean environment and effective rehabilitation therapy, making it a strong candidate for short-term recovery. However, families must be aware of the consistent reports regarding weekend understaffing; we strongly advise that you plan to visit frequently to advocate for your loved one's basic care needs.
Google Reviews
Google Reviews
503 reviews on Google“Autumn Lake Healthcare at Waugh Chapel is frequently praised for its modern, clean, and hotel-like environment, with many visitors highlighting the friendly front desk staff and effective rehabilitation services. However, a recurring pattern of negative feedback points to significant understaffing, particularly on weekends, which leads to concerns regarding basic patient hygiene, slow response times, and inconsistent medical care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Welcoming and professional front desk staff
- Effective physical and occupational therapy programs
- Pleasant and inviting atmosphere
Concerns
- Chronic understaffing leading to neglected patient needs (mentioned by 7 reviewers)
- Poor hygiene and slow response to toileting needs (mentioned by 4 reviewers)
- Inconsistent medical oversight and communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and modern the facility looks; how do you ensure this level of maintenance is consistent across all resident rooms?
- 2I noticed the front desk team is very welcoming; how does that professional culture extend to the direct care staff working with residents?
- 3What specific steps are being taken to increase the number of caregivers on shift to ensure everyone's personal care and hygiene needs are met promptly?
- 4How does the nursing team manage communication with families regarding any changes in a resident's medical status or oversight?
- 5Could you tell me more about the physical and occupational therapy programs and how they help residents stay active?
- 6What does a typical day of social activities and engagement look like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The only reason that I gave 4 stars instead of 5 is because it’s extremely hard to find someone to take the patients to the bathroom.”
“I cannot stress enough is if you are sending a loved one here who may not be able to advocate for themselves, you'd better visit EVERY DAY and talk to everyone to keep an eye on things.”
“My husband has been in three rehab facilities, and this one has been the best by far: competent, caring staff, excellent physical rehab, better than average food, and attention to all facets of patient’s needs. The only reason I didn’t give five stars is that weekends—especially Sundays—seem understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to deficiencies regarding protection from abuse and appropriate care provision. The facility shows recurring issues with resident care planning, resident rights, and fire safety systems across multiple surveys from 2018 to 2025. While all deficiencies show correction dates, the pattern of repeated problems in care planning and safety systems suggests ongoing operational challenges that families should investigate during visits.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 17, 2025Routine18
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 17, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 3, 2020Routine16
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 1, 2018Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Waugh Chapel
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 60 (Best)
Ownership & Management
Owners
1221 Waugh Chapel Holdco LLC
Owner · Organization
Md12 Equities LLC
Owner · Organization
Hatzlacha Rabbah LLC
Owner (parent company) · Organization
Stern, Aryeh
Owner (parent company)
Eidlisz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Gluck, Rivka
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
503 reviews from families & visitors
Official Website
Visit autumnlakewaughchapel.com
Medicare data downloads
Original nursing home datasets
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