Autumn Lake Healthcare at Vineland
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 109 Google reviews
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What this means for your family
This facility offers strong rehab therapy and a very dedicated hospitality team that many families appreciate. However, because multiple families have reported serious failures in communication during medical emergencies, we strongly advise you to establish a clear, documented communication plan with the administration upon admission.
Google Reviews
Google Reviews
109 reviews on Google“Autumn Lake Healthcare at Vineland receives polarized feedback, with many families praising the facility for its warm, attentive staff and effective rehabilitation services. However, a significant number of reviewers report critical failures regarding communication during medical emergencies, inconsistent nursing staffing levels, and poor food quality. Families should be aware that while many have positive experiences, there are recurring reports of neglect and administrative lapses that require careful consideration.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful hospitality and administrative staff
Concerns
- Failure to notify family during medical emergencies or transfers (mentioned by 3 reviewers)
- Poor food quality and dining experience (mentioned by 3 reviewers)
- Understaffing leading to slow response times and hygiene issues (mentioned by 4 reviewers)
- Inconsistent therapy scheduling or availability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the administrative team is very active in responding to feedback; how does the facility typically keep families updated on a loved one's medical status or any sudden changes in their care?
- 2What is the process for notifying family members immediately if there is a medical emergency or a transfer to a hospital?
- 3With the high praise for the therapy teams here, how do you coordinate physical and occupational therapy schedules to ensure they are consistent for each resident?
- 4Could you tell us more about the dining experience and what steps are being taken to ensure meal quality and variety meet the residents' needs?
- 5How does the nursing and aide staff manage response times during busier shifts to ensure everyone receives timely assistance with hygiene and personal care?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Support and encouragement from the staff was excellent. Diana’s daily check-in was so appreciated. Also, Rachel and Danny at Therapy knew just how to push me for success. I could not give you a five star rating due to the food.”
“My mother was a patient in the rehab facility for several weeks. She had a life threatening emergency and needed to be taken to the hospital... We were never notified by staff that she was brought to the emergency room.”
“My loved one was recently in your Sub-Acute for care. Our family was very pleased with the care provided to my dad by the nursing team and aides. A special thank you to Tamika, Tonya and Roxy who were incredibly attentive to his needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 30 deficiencies across multiple surveys, including families filing complaints about unsafe conditions and wound care issues. The most recurring problems involve fire safety violations, infection control failures, and inadequate wound care for pressure ulcers. While the facility corrects issues when cited, the same problems reappear in later inspections, suggesting ongoing challenges with maintaining consistent safety and care standards.
May 30, 2025Routine18
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 6, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 20, 2023Routine8
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Mar 22, 2021Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Vineland
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 52 of 60
Ownership & Management
Owners
Nkas Associates LLC
Owner · Organization
Kerman, Neil
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit autumnlakevineland.com
Medicare data downloads
Original nursing home datasets
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