Bishop Mccarthy Center for Rehab & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 231 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (60%)
- High RN turnover (62%)
Bottom 25% in NJ · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility is highly recommended for its effective rehabilitation therapy and generally clean environment. However, families should be aware of recurring reports regarding understaffing and slow response times; we strongly advise visiting at different times of the day and asking management about their specific protocols for safeguarding patient belongings.
Google Reviews
Google Reviews
231 reviews on Google“Bishop McCarthy Center for Rehab & Healthcare receives high praise for its physical therapy department and the compassionate, family-like atmosphere created by many of its nurses and aides. However, the facility faces recurring criticism regarding understaffing, slow response times for patient needs, and inconsistent quality of care, with some families reporting serious concerns about hygiene and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Warm, compassionate, and attentive nursing staff
- Clean and well-maintained facility environment
- Welcoming and helpful front desk/reception team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 8 reviewers)
- Inconsistent quality of care and unprofessional staff attitudes (mentioned by 5 reviewers)
- Poor food quality and lack of dietary adherence (mentioned by 3 reviewers)
- Theft or loss of patient personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 223 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the high praise for your physical therapy department, how do you ensure that same level of dedicated attention carries over into the daily nursing care and response times?
- 3With 182 residents in the facility, what specific protocols do you have in place to ensure that personal belongings are tracked and kept secure?
- 4I understand that maintaining consistent staffing is a challenge for many facilities; what steps are you currently taking to ensure your nursing team has the support they need to provide timely care?
- 5We’ve heard great things about the facility's cleanliness, but could you walk us through how you manage dietary preferences and food quality to ensure residents are getting the nutrition they need?
- 6In light of your current CMS health inspection ratings, what specific quality improvement initiatives are you prioritizing right now to enhance the standard of care?
Personalized based on this facility's data
Key Review Excerpts
“The Rehabilitation Department here is A+! My physical therapists were so nice and helpful and ultimately helped me to reach my goals!”
“The CNA’s work so hard to keep up with the high demands of the residents, The nurses/LPN’s are the most caring I have ever met!!”
“I’m not going to lie, sometimes getting help took awhile (~30-45 minutes) but it’s none of the staff’s fault, the place is just very busy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in four deficiencies, including recent concerns about accident prevention and pressure ulcer care. The facility shows recurring problems with food safety and infection control across multiple surveys from 2022 to 2025, indicating persistent issues despite corrections. While all deficiencies have correction dates, the pattern of repeated violations in critical care areas like nutrition and infection prevention warrants careful consideration.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 17, 2025Routine18
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 26, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 28, 2024Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 28, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Bishop Mccarthy Center for Rehab & Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 16 of 17
Ownership & Management
Owners
Vineland Ventures LLC
Owner · Organization
Boehm, Caroline
Owner (parent company)
Gros, Charles-Edouard
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
231 reviews from families & visitors
Official Website
Visit bishopmccarthy.org
Medicare data downloads
Original nursing home datasets
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