Autumn Care of Saluda
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (56%)
Below average in NC · Below recommended RN staffing · Below chain average · $16,801 in fines · Very few deficiencies · Abuse citation
What this means for your family
Autumn Care of Saluda is frequently praised for its effective rehabilitation therapy and professional nursing staff, making it a strong candidate for short-term recovery. However, families should be aware of recurring reports regarding slow response times and inconsistent hygiene care. We strongly recommend visiting in person and asking specifically about current nurse-to-patient ratios and how the facility ensures timely responses to call lights.
Google Reviews
Google Reviews
57 reviews on Google“Autumn Care of Saluda receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs for post-hospital recovery. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and neglectful hygiene practices. Families should carefully weigh the positive reports of professional therapy against the recurring allegations of slow response times and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Helpful administrative and admissions team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
- Neglectful hygiene and failure to assist with basic needs (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Allegations of theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to ensure we get timely updates on our loved one's condition?
- 3With your current staffing levels, what specific protocols are in place to ensure residents receive prompt assistance with daily hygiene and personal care needs?
- 4What steps does the facility take to secure personal belongings and ensure residents' valuables are protected?
- 5Could you walk us through the process for handling medical emergencies or sudden changes in health status, especially during evening or weekend hours?
- 6What does a typical day look like for residents here, and how do you encourage participation in activities to keep them engaged?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT Departments were inventive and always eager to encourage and motivate. With their help, I was mentally and physically ready to return home.”
“The ratio of staff to patients is terrible when I call for help, it's sometimes takes an hour to get a response.”
“I give the CNA staff there a 2, he stayed wet over half the time they always said they would be back, most of the time that was 2hrs later. He had sores on his back end and genitals from stay wet so much.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Autumn Care of Saluda has faced significant quality concerns, with families filing complaints that triggered 15 deficiencies including serious issues with abuse prevention, medication management, and food safety. The facility has recurring problems with dietary services, safety supervision, and building safety systems across multiple surveys. While most issues show correction dates, the pattern of repeated problems in core care areas suggests families should carefully evaluate whether improvements have been sustained before considering this facility.
Apr 23, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2025Routine6
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Feb 14, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 16, 2024Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
May 16, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Autumn Care of Saluda
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 99 of 125
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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