Aurora on France
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 110 Google reviews
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What this means for your family
Aurora on France offers excellent physical and occupational therapy, making it a strong candidate for short-term post-surgical recovery. However, the facility has a persistent pattern of understaffing and poor responsiveness to call lights. If you choose this facility, it is essential to have a family member present to advocate for the patient and ensure basic needs are met, especially on weekends and nights.
Google Reviews
Google Reviews
110 reviews on Google“Aurora on France is a polarizing facility where experiences are often split between high-quality rehabilitation services and significant failures in basic nursing care. While many patients praise the physical therapy team and the modern, clean building, numerous families report severe issues with staff responsiveness, communication, and neglect of vulnerable patients. Prospective families should be aware that while the facility excels in short-term rehab, there are consistent, long-standing complaints regarding understaffing and a lack of compassion in daily care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean, and well-maintained facility
- Convenient location with skyway access to Fairview Southdale Hospital
- Strong administrative support for discharge planning
Concerns
- Unresponsive call lights and slow response times (mentioned by 12 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 10 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Understaffing, particularly on weekends and nights (mentioned by 6 reviewers)
- Neglect of basic patient needs (toileting, pain management, hygiene) (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's direct skyway connection to Fairview Southdale, how does your team coordinate with hospital staff to ensure seamless transitions for residents requiring urgent medical care?
- 2I noticed that your team is very active in responding to online feedback; what processes do you have in place to ensure that same level of responsiveness when families call the facility with questions about their loved one's daily care?
- 3With your strong physical and occupational therapy programs, how do you integrate those services into the daily routine for residents who are working toward specific mobility or recovery goals?
- 4What steps are being taken to ensure that call light response times remain consistent throughout the day, especially during evening and weekend shifts?
- 5How do you foster a supportive and professional environment for your staff to ensure that every resident receives attentive, personalized care regarding their hygiene and comfort needs?
- 6Since the facility is modern and well-maintained, what kind of social activities or community engagement opportunities do you offer to keep residents active and connected within the building?
Personalized based on this facility's data
Key Review Excerpts
“The entire team—nurses, CNAs, occupational and physical therapists, housekeeping staff, activities director, and the social worker—went above and beyond to support my recovery.”
“My 88 year old mom was admitted to tcu after a spinal fusion. After multiple falls at this tcu, her surgery is declared a failure and she will now be on hospice. Please do your due diligence, I wish I had.”
“The nurses at night are Somalian they got rude with him and he ended up feeling like he was a burden to them. They didn't give him his painkillers on time , he would scream for help in middle of night for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Aurora On France shows a concerning pattern with 34 deficiencies across four surveys, including families filing complaints that triggered investigations into abuse reporting and care planning issues. The facility has recurring problems with fire safety systems, infection control, and basic care quality that persist across multiple years, though all violations have correction dates. The pattern of repeated fire safety violations and complaint-triggered investigations regarding resident protection suggests ongoing operational challenges families should carefully consider.
May 22, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Sep 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 20, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 27, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Ownership & Operations
Who Operates This Facility
Aurora on France
nonprofit
Chain Affiliation
Ebenezer Senior Living
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit auroraonfrance.com
Medicare data downloads
Original nursing home datasets
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