Augustana Chapel View Care Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
This facility's rehab therapy department is highly regarded and often leads to successful recovery for short-term patients. However, families should be extremely cautious regarding long-term or memory care placements, as multiple recent reviews cite severe issues with call-light response times, hygiene, and medication management.
Google Reviews
Google Reviews
31 reviews on Google“Augustana Chapel View Care Center receives polarized feedback, with many patients praising the rehabilitation therapy team for effective recovery outcomes. However, there are recurring and serious concerns regarding nursing responsiveness, basic hygiene, and medication management, particularly in the memory care and long-term units. Families should be aware that while some report excellent care, others describe significant neglect and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Dedicated and caring nursing staff (noted by some)
- Clean and well-maintained facility (noted by some)
- Strong recovery outcomes for rehab patients
Concerns
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Staff attitude and lack of professional care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much the management engages with feedback from the community; how do you use resident and family suggestions to improve the cleanliness of the private rooms?
- 2The therapy programs here have such a great reputation for recovery; could you tell me more about how the physical and occupational therapists work with residents on a daily basis?
- 3What specific protocols are in place to ensure medication is administered accurately and on time for every resident?
- 4How does the nursing team prioritize responding to call lights, especially during the busier night shifts?
- 5Can you describe the specialized programming and support available for residents who require memory care services?
- 6What is the process for handling medical emergencies or sudden changes in a resident's health after hours?
Personalized based on this facility's data
Key Review Excerpts
“I left stronger and in better shape than I arrived. I am so thankful for their strong team of Physical and Occupational therapists.”
“The entire place smells like urine. Said my mom was incontinent, but when the help button was pushed, it often took 30 min or more for someone to come.”
“My grandma has been receiving terrible care. Basic care is not being done, she has developed an infection due to their incompetence and negligence, and her medications have consistently been given late too.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 16 deficiency citations that reveal concerning patterns in medication management, resident care quality, and resident rights. The most recurring issues involve fire safety systems, infection control, and medication errors. While all deficiencies show correction dates, the persistent complaints and repeat violations across multiple surveys suggest ongoing care challenges that warrant careful consideration during any visit.
Dec 4, 2025Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 24, 2025Complaint7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 2, 2025Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nov 21, 2024Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 18, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Augustana Chapel View Care Center
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 13 of 16
Ownership & Management
Owners
Augustana Care
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit chapelviewcampus.org
Medicare data downloads
Original nursing home datasets
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