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Nursing HomeMedicaid Top Rated

Atlas Rehabilitation & Healthcare at West Deptfor

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

550 Jessup Road, West Deptford, NJ 08066156 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 217 Google reviews

5
4
3
2
1
Atlas Rehabilitation & Healthcare at West Deptfor Nursing Home in West Deptford, NJ — Street View
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What this means for your family

This facility is highly regarded for its physical and occupational therapy programs, which have helped many patients regain mobility. However, families should be aware of recurring reports regarding slow response times and inconsistent care for residents who cannot advocate for themselves. We strongly recommend visiting during off-hours to observe staffing levels and asking for a detailed plan on how the facility ensures patient hygiene and medication accuracy.

Google Reviews

Google Reviews

217 reviews on Google
Atlas Rehabilitation & Healthcare at West Deptford receives highly polarized feedback, with many families praising the dedicated therapy team and specific nursing staff for their compassionate care. However, a significant number of reviewers report critical issues regarding neglect, slow response times to call bells, poor food quality, and concerns about patient hygiene and medication management. While many recent positive reviews highlight individual staff members, the recurring reports of neglect suggest inconsistent care standards that families should investigate thoroughly.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean5.0Activities8.0Meds3.0Memory5.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Many individual nurses and aides noted for compassion
  • Clean and well-maintained facility environment
  • Responsive management and administrative support for some families

Concerns

  • Slow response times to call bells and requests for assistance (mentioned by 9 reviewers)
  • Poor food quality and incorrect meal delivery (mentioned by 7 reviewers)
  • Inadequate hygiene and patient cleanliness (mentioned by 6 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)
  • Missing personal belongings (phones, wallets, jewelry) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(7)'19(6)'23(8)'25(83)'26(96)

Distribution · 240 analyzed

5
167
4
25
3
9
2
6
1
33
27 reviews posted between Mar 4, 2026Mar 13, 2026 · 19 were 5-star
17 reviews posted between Feb 25, 2025Mar 1, 2025 · 16 were 5-star
14 reviews posted between Mar 9, 2026Mar 13, 2026 · average 3.7

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that the facility has a 2-star CMS staffing rating, how do you ensure that call bells are answered promptly and that residents receive timely assistance?
  • 2I noticed that management is very active in responding to family feedback online; how does that responsiveness translate to addressing day-to-day concerns or requests from families?
  • 3Some families have mentioned challenges with meal quality and accuracy; what steps are you taking to improve the dining experience and ensure residents receive the correct meals?
  • 4With medication management being a priority for us, could you walk us through your process for ensuring that medications are administered accurately and on schedule?
  • 5What protocols do you have in place to ensure that residents remain clean and comfortable throughout the day, and how is this monitored by the nursing staff?
  • 6We understand that personal belongings can sometimes go missing in a communal setting; what security measures or labeling systems do you have in place to protect a resident's personal items?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is phenomenal (even though our momma doesn’t make it easy for them!)

Long-term resident's family · 2026★★★★

My father had the worst experience of his life there... fallen out of bed, face down with his face wedged against the wall. People walked by and ignored his distress.

Long-term resident's family · 2024☆☆☆☆

I’m not a fan of nursing homes, but I would send my family to this facility if needed for rehab.

Nursing student · 2025★★★★★
Source: 217 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
57%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
14.4%
NJ
9.2%
Gloucester
6.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.3%
NJ
9.1%
Gloucester
9.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
15.5%
NJ
12.7%
Gloucester
11.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NJ
93.0%
Gloucester
92.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
NJ
15.7%
Gloucester
18.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
5.3%
NJ
4.6%
Gloucester
4.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
NJ
78.7%
Gloucester
80.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.8%
NJ
80.1%
Gloucester
82.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
NJ
1.2%
Gloucester
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (8.5)
2 complaint-triggered

This facility has 43 deficiencies across recent inspections, including two complaint-triggered issues where families filed reports about grievance procedures and medical records protection. The most recurring problems involve fire safety systems, medication management, and food service operations. While all deficiencies show correction dates, the pattern of repeated issues with sprinkler systems, emergency equipment, and dietary services across multiple surveys suggests ongoing operational challenges that families should discuss during visits.

Dec 10, 2025Routine
13
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Aug 26, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 16, 2025Complaint
1
0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Jul 9, 2024Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 1, 2022Routine
14
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Atlas Rehabilitation & Healthcare at West Deptfor

Organization Type

for profit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 7 of 28 (Best)

Ownership & Management

Owners

Jmh Family LLC

Owner (parent company) · Organization

Jmh Family Trust

Owner (parent company) · Organization

Mls Family LLC

Owner (parent company) · Organization

Mls Family Trust

Owner (parent company) · Organization

Sgs Family LLC

Owner (parent company) · Organization

Sgs Family Trust

Owner (parent company) · Organization

Wds Snf Operations Holdings LLC

Owner (parent company) · Organization

Herzka, David

Owner (parent company)

Key personnel

Bak, PinchosOfficer / DirectorWds Snf Opco Manager LLCManagerBak, PinchosManagerConti, JosephManagerGoldberger, ShlomoManager
Source: Medicare provider data

Contact

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References & Resources

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