Astoria Health & Rehab Center
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and engaging activities, making it a strong candidate for short-term rehab. However, families should be aware of significant, recurring reports of understaffing and slow response times. We strongly advise you to visit during off-hours and observe how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
55 reviews on Google“Astoria Health & Rehab Center receives polarized feedback, with many families praising the dedicated physical therapy team and the small, personal atmosphere of the facility. However, there is a recurring pattern of serious concerns regarding understaffing, slow response times to call buttons, and lapses in basic hygiene care for residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Small, personable facility environment
- Engaging daily activities program
- Compassionate, long-term care staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate with staff if they have a concern or need an update on their loved one?
- 2Given that you have a smaller community of 50 residents, how do you ensure that personal hygiene and daily care needs are consistently met throughout the day?
- 3I see your physical therapy team is highly regarded; how do you integrate their work with the daily activities program to keep residents engaged and mobile?
- 4With your current staffing levels, what protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and safety for residents?
- 6How does your team handle medical emergencies or urgent health changes during the evening and weekend hours when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is fantastic and very sensitive to her needs. She has moved to permanent residency now and her care is still wonderful. The nurses and aids genuinely care for her wellbeing as well as physically.”
“The nursing staff was super slow, when called to ask for help to the restroom, after 40 minutes and hitting the call button several times he had to dump urinal into a Styrofoam drink cup so he could use the restroom.”
“The Activities Director, Shannon is one of the best! She has activities for the residents planned every day, but most importantly, Shannon loves the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
3
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Astoria Health & Rehab Center shows a concerning pattern of recurring fire safety and building deficiencies across multiple surveys, with families filing at least one complaint that led to inspection. The facility has repeated issues with emergency power systems, fire safety equipment, and building exits that persist across years despite corrections. While all violations have been officially corrected, the pattern of similar safety deficiencies reappearing suggests ongoing maintenance challenges that families should discuss during facility visits.
Jun 18, 2025Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Aug 8, 2024Complaint1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 7, 2022Routine4
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 30, 2019Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Astoria Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 9 of 125 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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